Customer Success Manager

Smartlinx

. Identify and drive opportunities for customers to realize greater value and measurable ROI from Smartlinx .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, focusing on customer adoption, engagement, and value realization. Proficient in using CRM systems to manage account activities and drive operational excellence.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCRM ExperienceAnalytical CuriosityRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer AdoptionEngagement ProgramsROI DevelopmentOperational Issue ManagementData Analysis

Soft Skills

Strong CommunicationRelationship BuildingProactive OwnershipAnalytical Problem SolvingCross-Functional Collaboration

Tools & Technologies

SalesforceCRM Systems

Industry Keywords

SaaSHealthcare TechnologyWorkforce ManagementCustomer Value Orientation

About the role

Key responsibilities & impact

Identify and drive opportunities for customers to realize greater value and measurable ROI from Smartlinx
Execute account strategy and priorities established with the Strategic Account Manager
Own ongoing customer cadence for assigned accounts and maintain relationships with stakeholders
Monitor customer health, usage, adoption, engagement, health scores, and support activity
Identify risks early and drive appropriate interventions
Drive accountability and follow-up across Smartlinx and customers
Coordinate internal resources across Support, Professional Services, Product, Training, and other teams
Lead operational customer touchpoints and contribute to Executive Business Review preparation
Gather data, develop ROI and value insights, plan actions, and track follow-up commitments
Identify renewal and expansion signals and share opportunities with the Strategic Account Manager
Manage operational issues and coordinate resolutions; escalate strategic, commercial, executive-level, or materially relationship-threatening issues
Maintain accurate account activity, customer updates, opportunities, and account information in CRM systems
Advocate for customers internally and provide product feedback and process improvement opportunities

Requirements

What you’ll need

Bachelor's degree or equivalent professional experience preferred
3 to 5 years of experience in Customer Success, Account Management, Client Services, SaaS, healthcare technology, or related customer-facing roles
Experience supporting customer adoption, engagement, onboarding, or ongoing account management programs
Strong communication and relationship-building skills
Ability to establish credibility with operational and day-to-day client stakeholders
Ability to manage multiple accounts, priorities, and follow-up items in a fast-paced environment
Analytical curiosity and ability to connect customer goals, product usage, and operational data to opportunities for greater value and ROI
Proactive ownership mindset and judgment to drive work independently while staying aligned to broader account strategy
Experience using CRM platforms such as Salesforce or similar systems preferred
Healthcare, workforce management, or SaaS industry experience a plus
Interest in developing toward a future Strategic Account Manager role
Customer value and ROI orientation
Relationship building and customer advocacy
Proactive risk identification and intervention
Operational discipline and follow-through
Analytical curiosity and problem solving
Cross-functional collaboration
Strong written and verbal communication
Ownership, coachability, and continuous improvement mindset

Benefits

Comp & perks

Remote environments as applicable
Medical insurance
Dental insurance
Vision insurance
FSA
HSA
Life insurance
Pet insurance
401(k)
Skills and expertise development opportunities