Strategic Account Manager

. Own the overall strategy, executive relationship, and commercial outcomes for an assigned portfolio of customers .

Posted 9/25/2026full-timeRemote • United StatesSeniorLead💰 $120,000 - $135,000 per yearWebsite

Key responsibilities & impact

Own the overall strategy, executive relationship, and commercial outcomes for an assigned portfolio of customers
Understand customer businesses, strategic priorities, operational challenges, and success measures
Build and maintain executive relationships with CFOs, CHROs, and other senior decision makers
Develop and own strategic account plans covering stakeholder mapping, priorities, success measures, ROI opportunities, risk mitigation, renewals, and expansion
Lead commercial strategy across renewals, contract negotiations, change orders, cross-sell, and upsell
Lead Executive Business Reviews and senior-level customer conversations
Use customer health, adoption, engagement, and support signals to guide risk, retention, and growth decisions
Set strategic direction for and manage, coach, and develop the Customer Success Manager
Maintain renewal and expansion forecasts and accurate CRM, opportunity, contract, and account records
Serve as the primary escalation point for strategic, commercial, executive-level, or materially at-risk customer issues
Coordinate cross-functional resources across Product, Professional Services, Support, Legal, Finance, Sales, and Leadership
Advocate internally for customers and influence product priorities, process improvements, and customer experience initiatives

What you’ll need

Bachelor's degree or equivalent professional experience preferred
7+ years of experience in Account Management, Customer Success, Client Services, SaaS, healthcare technology, or related customer-facing roles
Prior enterprise account experience managing complex, multi-stakeholder customer relationships
Proven experience leading complex renewal, retention, and expansion motions, including negotiation, contract strategy, and executive stakeholder alignment
Strong executive presence and ability to build credibility and trust with senior decision makers
Demonstrated success developing and executing strategic account plans across a portfolio of accounts
Experience leading Executive Business Reviews (EBRs) and translating customer outcomes, ROI, and data into a strategic and commercial narrative
Demonstrated people leadership, coaching, or mentorship experience
Experience using CRM and CPQ or CLM platforms such as Salesforce and DealHub, or similar systems, required
Strong analytical and business acumen
Healthcare, workforce management, or SaaS industry experience strongly preferred

Comp & perks