Content Designer II

Smartsheet

. Collaborate with cross-functional teams to ensure UX content delivers high value and meets business goals .

Posted 10/19/2026full-timeSan Jose • Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Content Strategy and Design, with a strong focus on creating human-centered, ethical AI interactions. Proficient in collaborating with cross-functional teams to develop scalable content that aligns with business goals and user needs.

Highest-signal resume keywords

Content StrategyContent DesignUX WritingFigma ExpertiseHuman-Centered Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content StrategyContent DesignUX WritingPrompt EngineeringAI/ML Feature DesignContent AuditsUser PersonasResearch-Driven FrameworksContent HierarchiesGlobal Content Creation

Soft Skills

Collaboration SkillsStakeholder CommunicationChampioning Content Decisions

Tools & Technologies

FigmaDesign Systems

Industry Keywords

Human-Centered DesignGenerative AIAI CommunicationCross-Functional CollaborationSoftware Development

About the role

Key responsibilities & impact

Collaborate with cross-functional teams to ensure UX content delivers high value and meets business goals
Design conversational interfaces, prompt-based interactions, and AI-generated outputs for AI and LLM features
Ensure AI responses are accurate, helpful, ethical, intuitive, human-centric, and aligned with Smartsheet’s brand voice
Co-create product content with design and product management teams
Apply and evolve content strategies, guidelines, and processes
Create content audits, research-driven frameworks, and user personas
Design clear navigation and content hierarchies for complex data and workflows
Educate cross-functional partners on Content Design best practices and ethical AI communication
Stay current on UX, Human-Centered Design, and Generative AI trends
Report to the Director, Content & Globalization

Requirements

What you’ll need

3+ years in Content Strategy, Content Design, or UX Writing within a software development organization
Experience or deep, demonstrated interest in designing for AI/ML features
Understanding of prompt engineering, model personality, and human-AI interaction
Expertise in Figma
Experience working within a robust design system
Ability to create content that scales globally and translates well across different languages and cultures
Passion for human-centered design and a track record of using research to inform content decisions
Excellent collaboration skills and ability to champion the rationale behind content decisions to stakeholders
Bachelor’s degree in a related field
Must reside in Costa Rica
Support other duties as assigned

Benefits

Comp & perks

Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support your community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role specific)