Customer Success Renewal Specialist

Smartsheet

. Support the Customer Success Organization in driving a high-volume portfolio of customer renewals proactively and at scale .

Posted 10/7/2026full-timeSan José • Costa RicaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B SaaS customer renewals, leveraging negotiation skills and CRM systems to ensure timely contract completions. Capable of analyzing customer needs and driving process efficiencies in a fast-paced environment.

Highest-signal resume keywords

B2B SaaS ExperienceNegotiation SkillsSalesforce CRM ProficiencyCustomer AnalyticsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Renewal ManagementContract NegotiationData Quality MaintenanceProblem AnalysisRenewal Quote Generation

Soft Skills

Strong Sense of UrgencyEfficiency in Task ManagementEntrepreneurial MindsetAdaptability to AmbiguityEffective Communication

Tools & Technologies

SalesforceSFDC Service Cloud

Industry Keywords

SaaS Renewal MotionsB2B SalesCustomer SuccessHigh-Volume RenewalsOrder Management

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Support the Customer Success Organization in driving a high-volume portfolio of customer renewals proactively and at scale
Prepare and deliver high-volume renewals while handling continual customer requests and internal queries
Work directly with customers to negotiate renewals, including pricing and service term discussions
Understand and align customer business needs and goals to generate renewal quotes
Ensure renewals are closed on a timely basis
Collaborate with Sales and Customer Success Managers on renewal strategy and plans, leveraging customer analytics and metrics
Liaise with customers to ensure purchase orders and order forms are accurately completed
Maintain high data quality in the CRM through detailed and comprehensive updates
Proactively recognize issues that may impact renewals and identify resources to resolve them
Work with an assigned territory of accounts and/or manage routing and work allocation across teams using the SFDC Service Cloud case system
Perform other duties as assigned

Requirements

What you’ll need

2+ years B2B SaaS experience; familiarity with SaaS renewal motions
Ability to handle multiple tasks in an efficient and professional manner
Experience working through pre-set processes, while also seeking efficiencies in improving processes
Strong sense of urgency and efficiency in completing work within set deadlines
Negotiation skills with experience driving contracts to completion is preferred
Experience analyzing complex problems, developing recommended solutions, and/or managing risk
Motivated by an entrepreneurial mindset and comfortable with ambiguity
Comfortable working in a fast-paced and dynamic environment
Experience working with Salesforce or other CRM systems
Strong command of English language both oral and written (C1+ and above)

Benefits

Comp & perks

Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role specific)