Developer Community Manager

Smartsheet

. Build, grow, and lead Smartsheet’s developer community from the ground up .

Posted 11/2/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing developer communities, with a strong focus on engagement strategies, content creation, and community health metrics. Proficient in moderating discussions and translating user feedback into actionable insights.

Highest-signal resume keywords

Developer Relations ExperienceCommunity ManagementContent CreationModeration and GovernanceCommunity Health Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community BuildingContent Calendar ManagementTechnical WritingGamification ImplementationBug ReportingFeedback AnalysisDeveloper Challenges DesignEngagement StrategySlack ModerationOpen-Source Development

Soft Skills

Strong Written CommunicationEmpathy for DevelopersCross-Functional CollaborationDiscretion in Handling FeedbackEngagement Facilitation

Tools & Technologies

SmartsheetSlackDiscourseRedditWork Management Platforms

Certifications & Qualifications

CS DegreeEquivalent Software Engineering Experience

Industry Keywords

Community EngagementUser RecognitionDeveloper AdvocacyContent ProgramsCommunity Health Metrics

About the role

Key responsibilities & impact

Build, grow, and lead Smartsheet’s developer community from the ground up
Establish community foundations, culture, and engagement programs
Respond to questions and threads across platforms as the community’s primary voice
Moderate channels, enforce guidelines, and manage escalations
Drive engagement through conversations, resources, and active threads
Host recurring office hours and AMAs with internal guests
Nurture emerging contributors and connect them to advocacy programs
Manage the content calendar and create and schedule engaging content
Design developer challenges, prompts, and hackathons
Implement gamification and badging for user recognition
Help create technical content including tutorials, guides, and use cases
Translate community feedback, pain points, and feature requests into actionable insights
Triage bug reports and roadmap requests and ensure closure with community members
Report on community health metrics including engagement rate, response time, and sentiment
Report directly to the Director of Community and partner with Product, Engineering, Marketing, and Customer Success

Requirements

What you’ll need

5 years of experience in Developer Relations or community management
Track record of building communities from scratch
Proven success launching a community and driving early engagement and membership growth
Experience establishing governance, moderation, and content programs on Slack and platforms like Discourse or Reddit
CS degree, equivalent software engineering experience, or a foundation in open-source development
Familiarity with work management or automation platforms; Smartsheet experience is a plus
Strong written communication and ability to write technical, warm, and human responses for all user levels
Ability to execute a content calendar balancing evergreen education with timely challenges
Empathy for developers and ability to handle sensitive feedback discreetly
Experience working effectively cross-functionally and driving alignment
Ability to track and use community health data to drive program improvements

Benefits

Comp & perks

Freedom to explore, push boundaries, and grow beyond the role
Inclusive environment welcoming diverse perspectives and nontraditional paths
Comfortable and positive interview experience accommodations upon request