Engagement Manager

Smartsheet

. Craft and lead execution of large, transformative enterprise projects for strategic customers .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $92,500 - $126,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise-level Project and Program Management, with a strong focus on customer engagement, revenue forecasting, and managing large billable projects. Proficient in utilizing generative AI tools and formal project management methodologies to drive successful outcomes and enhance customer satisfaction.

Highest-signal resume keywords

Enterprise-Level Project ManagementCustomer Engagement LeadershipGenerative AI Tool UtilizationRevenue ForecastingPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementScope ControlProcess ImprovementBudget ManagementTime ManagementAnalytical SkillsChange ControlRisk ManagementClient ManagementSoftware Design

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsMentoringCustomer Satisfaction Focus

Tools & Technologies

Project Management ToolsGenerative AI ToolsSmartsheet Delivery MethodologyProfessional Services PMOEngagement Delivery SOPs

Certifications & Qualifications

PMPCSMLean Six SigmaSmartsheet Core CertificationProject Management Certification

Industry Keywords

SoftwareSaaSEnterprise ProjectsCustomer-Facing EngagementsBillable Projects

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Craft and lead execution of large, transformative enterprise projects for strategic customers
Serve as a trusted advisor to Smartsheet customers
Mentor Sales and Professional Services teams
Drive alignment across each customer’s projects and ensure high customer satisfaction
Support pre-sales scoping and discovery through Discovery Workshops and pre-engagement planning
Enroll required staff resources to maximize impact, utilization, and customer outcomes
Manage competing requests across simultaneous strategic client engagements
Coordinate project activities across cross-functional and partner teams
Provide engagement- and client-level revenue forecasting for monthly and quarterly targets
Manage projects to time, budget, and contracted deliverables
Manage project P&L to targeted margin results
Drive project reviews and support customer Quarterly Business Reviews
Identify and unlock follow-on opportunities within current accounts
Accelerate delivery and shorten customer time to value
Mitigate critical customer concerns and at-risk accounts
Own escalation responses and mentor team members on escalation management
Ensure quality and time-management processes are followed, including change controls, time cards, status reporting, and risk and issue logging
Contribute to Smartsheet Delivery Methodology, Professional Services PMO, and engagement delivery SOPs
Serve as a frontline resource for best practices and informal customer questions
Liaise with internal Smartsheet teams and perform other duties as assigned

Requirements

What you’ll need

4+ years of experience in customer-facing professional positions, ideally at a Software or SaaS Provider
At least 2 years of enterprise-level Project and Program Management experience
2+ years of experience leading customer-facing engagements in the enterprise space
Experience managing large billable projects for external customers
Experience using generative AI tools such as Claude for drafting, analysis, and process design, with sound judgment regarding accuracy, confidentiality, and customer data handling
Experience with modern services deployment methodologies, emphasizing software design and development
Experience using formal project management tools
Expert-level scope control for fixed-fee engagements
Passion for web-based technologies and desire to understand Smartsheet’s benefits, values, use cases, and business and technical elements
Strong analytical skills regarding client and project management issues
Strong organizational skills and ability to manage competing client demands
Ability to interact and communicate with CxO-level personnel with confidence and clarity
Excellent communications and interpersonal skills
One or more industry-recognized certifications, including PMP, CSM, Lean or Six Sigma, or Smartsheet Core and/or Project Management Certification
Advanced degree (Masters Level) preferred or equivalent combination of relevant work experience and education
Willingness to travel periodically up to 20–30% based on customer and business needs
Authorization to work in the U.S. for any employer on an ongoing basis
Smartsheet Certified Professional credential or ability to become certified within 3 months
Experience with process improvement and developing tools and processes that enable team member success

Benefits

Comp & perks

Employer subsidized medical/vision and dental coverage for full-time employees
401k Match: 50% of your contribution up to the first 6% of your eligible pay
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
Smartsheet-sponsored life insurance, short-term, and long-term disability plans
12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Market competitive incentive opportunity