Order Operations Specialist

Smartsheet

. Support sales teams throughout the complete cycle, utilizing data audits to ensure compliance with Smartsheet’s policy and customer needs.

Posted 9/24/2026full-timeRemote • Costa RicaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Order Management and Sales Operations, with a strong focus on data integrity, compliance, and performance metrics. Proven ability to collaborate across departments and adapt to changing business environments while driving process improvements.

Highest-signal resume keywords

Order Management ExperienceSales Operations ExpertiseData Analysis SkillsFinancial/Revenue Recognition KnowledgeB2+ English Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AuditsPerformance Metrics TrackingContract InterpretationProcess Improvement ImplementationQuantitative KPI Achievement

Soft Skills

CollaborationAdaptabilityProblem-SolvingCommunication

Tools & Technologies

Salesforce.comCPQSmartsheet

Industry Keywords

Quote-to-Cash CycleHigh-Volume SurgesMultinational EnvironmentTransaction Hurdles

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support sales teams throughout the complete cycle, utilizing data audits to ensure compliance with Smartsheet’s policy and customer needs.
Work within Salesforce.com and CPQ to assist sales and identify or report system bottlenecks and data integrity issues.
Manage the daily approval process with focus on SLA adherence and Turnaround Time metrics.
Customize order forms and guide complex deals while balancing commercial flexibility with financial risk.
Partner with Finance, Legal, and Professional Services to resolve transaction hurdles and reconcile deal-related data.
Identify trends in the Quote-to-Cash cycle and implement process improvements to accelerate revenue recognition and sales efficiency.
Adapt to changing business rules and organizational shifts; document and train others on new workflows.
Collaborate with Order Operations team members to address requests.
Perform other duties as assigned.

Requirements

What you’ll need

2+ years of experience in Order Management, Sales Ops, or Deal Desk, with a proven track record of meeting quantitative KPIs.
1+ years of experience in a multinational environment, comfortably navigating global time zones and diverse stakeholders.
Ability to interpret complex contract data, identify patterns in transactional errors, and suggest data-driven solutions.
Familiarity with tracking and reporting on performance metrics, including error rates, volume trends, and cycle times.
Proven ability to thrive in a high-growth environment where processes change frequently.
Comfort with financial/revenue recognition principles and contracting guidelines.
Experience with EOM/EOQ/EOY high-volume surges.
B2+ English proficiency.
Ability to translate complex data issues into clear action items for stakeholders.

Benefits

Comp & perks

Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role specific)