Account Manager, Large Commercial Lines

Smith Brothers Insurance, LLC.

. Manage a portfolio of mid-to-large commercial insurance accounts, including select complex accounts over $35,000 in annual revenue .

Posted 10/16/2026full-timeGlastonbury • Connecticut • United StatesMid-LevelSenior💰 $63,600 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing mid-to-large commercial insurance accounts, including policy administration, renewals, and compliance with agency standards. Proficient in utilizing Microsoft Office, agency systems, and AI tools to enhance operational efficiency and client service.

Highest-signal resume keywords

Commercial Insurance Account ManagementPolicy AdministrationActive Property & Casualty LicenseMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ProcessingCoverage ChangesClaims ManagementRenewal PreparationDocumentation AccuracyUnderwriting PrinciplesCarrier RelationshipsCommercial Insurance CoveragesLoss Runs PreparationClient Record Maintenance

Soft Skills

Organizational SkillsProblem-Solving SkillsEffective CommunicationAdaptabilityTeam Collaboration

Tools & Technologies

Agency SystemsCarrier PlatformsAI ToolsBusiness TechnologiesApplied EPIC

Certifications & Qualifications

Active Property & Casualty LicenseBachelor’s Degree Preferred

Industry Keywords

Commercial InsuranceMid-Market AccountsClient RelationshipsMarket TrendsCompliance Standards

About the role

Key responsibilities & impact

Manage a portfolio of mid-to-large commercial insurance accounts, including select complex accounts over $35,000 in annual revenue
Process policies, endorsements, certificates, audits, binders, claims, and coverage changes
Support renewals by gathering information, preparing documentation, and coordinating timelines
Review policies and account documentation for accuracy and completeness
Prepare applications, loss runs, schedules, coverage summaries, and other client-facing materials
Respond to client, carrier, and internal service requests
Maintain accurate client records, exposure information, and policy documentation in agency systems
Build and maintain relationships with clients, carriers, and internal team members
Assist with carrier marketing efforts and renewal preparation
Identify and escalate coverage concerns, service issues, or account challenges
Maintain knowledge of insurance products, coverages, carrier resources, and market trends
Ensure compliance with agency procedures, quality standards, and documentation requirements
Participate in training, professional development, agency initiatives, and assigned projects
Use Microsoft Office, agency systems, business technologies, and AI tools to support work efficiency
Collaborate across teams to support clients and agency goals
Demonstrate alignment with the company’s purpose, values, and culture

Requirements

What you’ll need

3+ years of mid-market commercial lines account management experience preferred
High school diploma or equivalent required
Bachelor’s degree preferred
Active Property & Casualty license required
Working knowledge of commercial insurance coverages and policy administration
Understanding of underwriting principles and carrier relationships
Experience supporting commercial insurance accounts, renewals, and policy documentation
Strong organizational skills and attention to detail
Effective problem-solving skills and sound judgment
Professional verbal and written communication skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Proficiency with Microsoft Office, agency systems, carrier platforms, and AI tools
Applied EPIC preferred
Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience
Must be authorized to work in the United States on a full-time basis without Company sponsorship
Ability to view computer monitors for extended periods of time
Some travel and non-standard working hours may be required

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with company match
Paid time off and holidays
Company-paid life and disability insurance
Employee assistance program
Health navigation and care advocacy services
Hospital indemnity and critical illness coverage
Insurance licensing and continuing education reimbursement
Other company-sponsored benefits
Flexible work with manager approval
Training, professional development, and agency initiatives