Senior Account Manager, Large Commercial Lines

Smith Brothers Insurance, LLC.

. Manage and service commercial insurance accounts across a variety of industries and risk profiles .

Posted 11/3/2026full-timeGlastonbury • Connecticut • United StatesSenior💰 $76,600 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of commercial insurance coverages, underwriting practices, and risk exposures while effectively managing client relationships and service needs. Proficient in utilizing agency systems and AI tools to enhance workflows and client experiences.

Highest-signal resume keywords

Commercial Lines Insurance ExperienceProperty & Casualty LicenseClient Service and Relationship ManagementPolicy Documentation and AnalysisMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Insurance CoveragesPolicy InterpretationUnderwriting PracticesRisk ExposuresPolicy DocumentationRenewals ManagementAnalytical SkillsProblem-Solving AbilitiesAttention to DetailWorkflow Improvement

Soft Skills

Professional CommunicationInterpersonal SkillsCollaborationRelationship-BuildingAdaptability

Tools & Technologies

Microsoft OfficeApplied EPICCarrier PlatformsAI ToolsBusiness Technologies

Certifications & Qualifications

Property & Casualty License

Industry Keywords

Commercial InsuranceMiddle Market AccountsLarge Market AccountsCarrier MarketingInsurance Market Conditions

About the role

Key responsibilities & impact

Manage and service commercial insurance accounts across a variety of industries and risk profiles
Utilize shared services to prepare new business and renewal activities
Review and analyze policies and coverage documents for accuracy and identify coverage concerns
Assist with carrier marketing efforts and maintain relationships with carrier partners
Prepare and maintain applications, loss runs, schedules, proposals, and coverage summaries
Deliver prompt, accurate, and professional service to clients, carriers, and internal teams
Communicate proactively and effectively with clients, carriers, and internal teams to ensure service expectations are met
Identify opportunities to improve workflows, client experience, and service efficiency
Maintain and continuously develop knowledge of insurance products, coverages, carrier resources, and market trends
Support the development and onboarding of less experienced service team members
Ensure compliance with agency procedures, quality standards, and documentation requirements
Participate in training, professional development, and agency initiatives
Work on projects and other duties as assigned
Utilize Microsoft Office, agency systems, business technologies, and AI tools such as Copilot and ChatGPT
Collaborate across teams to support clients and agency goals
Demonstrate alignment with the company’s purpose, values, and culture

Requirements

What you’ll need

5+ years of commercial lines insurance experience, with a focus on middle to large market accounts
High school diploma or equivalent required
Bachelor’s degree preferred
Property & Casualty license in good standing required
Must be authorized to work in the United States on a full-time basis without Company sponsorship
Strong knowledge of commercial insurance coverages, policy interpretation, and risk exposures
Strong knowledge of underwriting practices, carrier appetites, and insurance market conditions
Deep experience managing middle market to large commercial insurance accounts, renewals, and policy documentation
Strong client service and relationship management skills
Ability to independently manage client service needs and resolve routine to moderately complex issues
Excellent organization, prioritization, and attention to detail
Strong analytical and problem-solving abilities
Professional communication and interpersonal skills
Strong collaboration and relationship-building skills
Commitment to continuous learning and professional development
Ability to support newer team members
Proficiency with Microsoft Office, agency systems (Applied EPIC preferred), carrier platforms, and AI tools
Ability to manage competing priorities in a high-pressure environment
Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience
Ability to view computer monitors for extended periods of time
Some travel and non-standard working hours may be required

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with company match
Paid time off and holidays
Company-paid life and disability insurance
Employee assistance program
Health navigation and care advocacy services
Hospital indemnity and critical illness coverage
Insurance licensing and continuing education reimbursement
Other company-sponsored benefits
Fully remote work arrangement available from an approved work location, or hybrid flexibility with manager approval
Professional development and ongoing training