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Customer Success Specialist
Smith+Nephew. Drive adoption, optimization, and expansion of the LEAF technology platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong clinical foundation with expertise in clinical education, data analytics, and technology integration within healthcare settings. Proven ability to collaborate with diverse clinical teams and drive the adoption of innovative solutions to improve patient care outcomes.
Highest-signal resume keywords
Registered NurseClinical ExperienceData AnalyticsClinical Technology PlatformsTraining and Education
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical EducationData AnalysisWorkflow IntegrationChange ManagementTroubleshootingElectronic Health Records IntegrationROI AnalysisHospital Turning ProtocolsPatient Care ImprovementAccount Planning
Soft Skills
CollaborationCommunicationSelf-Starter MindsetTeam-OrientedPassion for Innovation
Tools & Technologies
LEAF Technology PlatformTurn AcademyHealthcare Technologies
Certifications & Qualifications
Bachelor's DegreeRegistered Nurse License
Industry Keywords
Clinical SupportIntegrated Delivery NetworksPressure Injury PreventionCustomer InsightsGo-Live Events
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Drive adoption, optimization, and expansion of the LEAF technology platform
- Deliver clinical education and ongoing support across assigned LEAF accounts
- Lead initial customer training and plan and execute Go-Live events, including change management
- Provide continuing education through Turn Academy and monthly data reviews
- Serve as front-line clinical support for high-value LEAF customers
- Collaborate with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks
- Train and educate clinical staff on product features, best practices, and workflow integration
- Troubleshoot issues and provide remote or on-site assistance
- Develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments
- Use LEAF reports to deliver actionable insights and identify workflow enhancements
- Support Quarterly Business Reviews with customer-level data reinforcing ROI
- Identify opportunities to integrate LEAF into electronic health records and other healthcare technologies
- Identify expansion opportunities within current accounts and qualify new leads
- Contribute to strategic account planning with feedback on user behavior, trends, and customer insights
Requirements
What you’ll need- Strong clinical foundation, ideally as a Registered Nurse
- At least three years of clinical experience
- Prior exposure to clinical technology platforms is highly desirable
- Solid understanding of hospital turning and repositioning protocols
- Strong data analytics skills
- Ability to present, train, and communicate with diverse clinical teams
- Comfortable traveling up to 50% as needed
- Self-starter mindset
- Passion for innovation, patient care, and improving clinical outcomes
- Collaborative and team-oriented
- Bachelor's degree is preferred
Benefits
Comp & perks- 401k Matching Program
- 401k Plus Program
- Discounted Stock Options
- Tuition Reimbursement
- Flexible Personal/Vacation Time Off
- Paid Holidays
- Flex Holidays
- Paid Community Service Day
- Medical
- Dental
- Vision
- Health Savings Account (Employer Contribution of $500+ annually)
- Employee Assistance Program
- Parental Leave
- Fertility and Adoption Assistance Program
- Hands-On training
- Team-Customized training
- Mentorship
- Discounts on fitness clubs, travel and more!