Implementation Support Specialist

SmithRx

. Serve as the main point of contact for TPAs during new group implementations .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $48,500 - $68,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing new group implementations, coordinating complex tasks, and maintaining detailed project documentation. Proficient in client relationship management and effective communication across teams to ensure successful project delivery.

Highest-signal resume keywords

Project CoordinationCustomer Service ExperienceMicrosoft Office ProficiencySalesforce ProficiencyHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project DocumentationData EntryClient Profile BuildingTask ManagementRequirement Gathering

Soft Skills

Strong Communication SkillsTeam OrientationFlexibilityAttention to DetailMultitasking

Tools & Technologies

CRM ToolGoogle Platform/Apps

Industry Keywords

TPA ImplementationHealthcarePharmacyCorporate Experience

About the role

Key responsibilities & impact

Serve as the main point of contact for TPAs during new group implementations
Gather TPA requirements, including contacts, due dates, account structures, group numbers, invoicing, ID cards, and eligibility files
Document requirements in standard project templates and tools
Maintain detailed project plans and open-items logs
Coordinate daily tasks for Implementation Managers and/or Specialists
Support data entry for new group implementations
Build client profiles using the CRM tool
Liaise between contracting, invoicing, and Implementation teams
Provide go-live support to implementation staff and TPAs
Participate in post-go-live discussions to improve performance
Participate throughout the new group implementation lifecycle
Participate in internal and external client meetings
Organize high-volume tasks and meet deadlines and project milestones
Ensure attention to detail across project requirements
Take initiative and multitask effectively

Requirements

What you’ll need

Bachelor's degree or equivalent work experience preferred
Healthcare and/or pharmacy experience strongly preferred
Experience coordinating complex tasks across multiple projects and clients
Experience in a customer service role
Corporate experience preferred
Proficiency in Microsoft Office required
Proficiency in the Google platform/apps preferred
Proficiency using Salesforce
Strong communication skills via face-to-face meetings, conference calls and written correspondence
Strong team orientation and desire to succeed
Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Ability to work with tight deadlines and solve for near term deliverables
Ability to manage multiple projects and tasks with grace, efficiency, and ownership

Benefits

Comp & perks

Medical, Pharmacy, Dental, Vision, and Life Insurance
AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Time off programs
Mental health support
Bonuses, commissions, or equity may be available