Lead, Patient Access Programs

SmithRx

. Directly manage, coach, and mentor a high-performing team of Patient Access Specialists .

Posted 11/11/2026full-timePlano • Texas • United StatesSenior💰 $69,700 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and mentoring teams within healthcare operations, focusing on patient advocacy and operational efficiency. Proven ability to drive team performance through effective communication, workflow optimization, and resource allocation.

Highest-signal resume keywords

Management Experience In Healthcare OperationsPatient AdvocacyOperational EfficiencyTeam DevelopmentPharmacy Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI TrackingWorkflow OptimizationClaims ProcessingMedication ProcurementConflict Resolution

Soft Skills

CoachingMentorshipProblem SolvingCommunication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient Access SpecialistsHealthcare NavigationOperational SupportDrug Savings ProgramsCross-Functional Collaboration

About the role

Key responsibilities & impact

Directly manage, coach, and mentor a high-performing team of Patient Access Specialists
Recruit, hire, and onboard top-tier talent
Provide daily operational support, guidance, and issue resolution for specialists
Track, analyze, and drive team achievement of target operational KPIs
Optimize operations center resource allocation to ensure peak productivity
Identify and implement workflow optimizations to enable continuous scaling
Collaborate cross-functionally to streamline organizational initiatives
Guide patients through complex prescription landscapes to secure medications promptly and cost-effectively
Drive operational efficiency and oversee team members assisting patients with medication procurement and drug savings program enrollment
Ensure exceptional client satisfaction

Requirements

What you’ll need

2+ years of management experience in healthcare operations
High School diploma, GED, or equivalent professional experience
Proven background in patient advocacy, healthcare navigation, or conflict resolution
Passion for team development, mentorship, and continuous skill enhancement
Results-driven problem solver with a strong focus on operational efficiency
Strong written and verbal communication abilities
Experience with pharmacy benefits, claims processing, or high-growth tech startups preferred
Must be within commutable distance to Plano, TX

Benefits

Comp & perks

Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Bonuses, commissions, or equity may be available