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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical operations and prior authorization review, with a strong focus on process improvement and technology adoption. Capable of providing clinical guidance and support while effectively managing complex cases and collaborating with internal teams.
Highest-signal resume keywords
5+ Years Health Plan ExperienceActive Pharmacist LicenseBachelor’s Degree in Pharmacy or PharmDClinical Subject Matter ExpertProcess Improvement Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prior Authorization ReviewClinical OperationsDrug Product/Dose CalculationsClaims Adjudication RulesPharmacy Dispensing Processes
Soft Skills
Active ListeningCommunication SkillsMultitaskingTime ManagementProblem-Solving Abilities
Tools & Technologies
MacMS OfficeG-Suite
Certifications & Qualifications
Active Pharmacist License
Industry Keywords
Pharmacy Benefit Manager (PBM)Clinical ReviewWorkflow EfficiencyClinical GuidelinesOperational Technology
About the role
Key responsibilities & impact- Identify operational process gaps and champion technology-driven solutions to improve throughput, scalability, and workflow efficiency.
- Provide clinical guidance, coaching, and onboarding support to fellow pharmacists.
- Act as a senior operational contact for complex clinical cases, escalated coverage determinations, and appeals.
- Partner with internal teams to troubleshoot eligibility questions, claims adjudication, and benefit design nuances.
- Collaborate with clinical leadership and the Pharmacy and Therapeutics Committee to develop, refine, and review clinical criteria for medications requiring prior authorization.
- Meet or exceed individual target KPIs and turnaround-time SLAs.
- Drive adoption of new technology, workflow tools, and updated clinical protocols across the Clinical Review team.
Requirements
What you’ll need- 5+ years of health plan or Pharmacy Benefit Manager (PBM) experience, specifically involved in prior authorization review and clinical operations.
- Demonstrated expertise as a clinical subject matter expert with a track record of driving process improvements or technology-driven efficiencies.
- Active Pharmacist License (unrestricted) required.
- Bachelor’s degree in Pharmacy or Doctor of Pharmacy (PharmD) required.
- Strong proficiency with Mac, MS Office, and G-Suite platforms.
- Excellent active listening and communication skills to convey complex clinical information.
- Superior multitasking, time management, and problem-solving abilities.
- Deep understanding of drug product/dose calculations, claim adjudication rules, and general pharmacy dispensing processes.
- Adaptability to evolving clinical guidelines, changing protocols, and new operational technology.
Benefits
Comp & perks- Medical, Pharmacy, Dental, Vision, and Life Insurance
- AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
- Time off programs
- Mental health support
- Bonuses, commissions, or equity may be available
