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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical troubleshooting and systems support for live events, with a strong focus on communication and collaboration with on-site staff and clients. Capable of maintaining functionality of systems and applications under pressure while adhering to detailed procedures.
Highest-signal resume keywords
Technical Troubleshooting SkillsWindows OS KnowledgeEvent Support ExperienceStrong Verbal CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer Hardware KnowledgeSoftware TroubleshootingSystem MaintenanceNetwork TroubleshootingSMT Software SupportLive Event MonitoringTicket LoggingBasic Hockey Rules Knowledge
Soft Skills
Interpersonal SkillsAbility to Work Under PressureReliabilityIndependenceAttention to Detail
Tools & Technologies
CamerasPrintersNetworksSMT Systems
Certifications & Qualifications
Passport or Authorization for Travel
Industry Keywords
NHLGame Day SupportLive EventsTechnical Support
About the role
Key responsibilities & impact- Provide game day support for NHL games
- Work morning, afternoon, or night shifts based on league game schedules
- Ensure SMT and NHL resources are functional before games
- Monitor multiple systems and applications during live events
- Troubleshoot systems and connections during irregular or total loss of functionality
- Provide systems support for league systems and applications
- Work within a group to ensure services are delivered successfully
- Maintain open communication with SMT and its clients
- Communicate with on-site staff to verify SMT system deliverables
- Perform system maintenance on-site and off-site
- Troubleshoot computers, cameras, cables, printers, networks, and SMT software
- Assist in testing related hardware and software, diagnose problems, and recommend debugging solutions
- Log tickets for calls, emails, and other help desk issues
- Provide event support during the off-season and as needed
Requirements
What you’ll need- Knowledge of computer hardware, software, and Windows OS
- Excellent attention to detail
- Basic Hockey Rules Knowledge
- Strong verbal communication and interpersonal skills
- Open availability for daytime, night, weekend, and holiday games
- Previous technical troubleshooting skills preferred
- Ability to quickly process feedback from the system and adjust in real time
- Ability to work well under pressure and complete tasks on time
- Ability to follow daily checklists and other written procedures
- Ability to work independently and without direct supervision
- Travel 2-3 weeks per year
- Must be able to provide events support during the off-season and when needed
- Reliable execution of assigned tasks and detail orientation
- Dependable punctuality and task performance efficiency
- Ability to complete assigned projects and assignments in a timely manner
- Ability to obtain a passport or other authorization into various worldwide locations
Benefits
Comp & perks- Medical, dental and vision insurance
- Paid time off
- 10 Company paid holidays
- Company Paid Life Insurance
- Short-term and long-term disability
- Flexible Spending and Health Savings Accounts
- 401k
- Pet insurance
- Opportunity to collaborate with experts, grow within the company and be valued for contributions