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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Microsoft Windows operating systems and applications, alongside strong skills in Active Directory administration and network infrastructure management. Capable of managing helpdesk tickets, troubleshooting hardware, and supporting disaster recovery processes while maintaining effective communication with users and stakeholders.
Highest-signal resume keywords
Microsoft Windows SupportActive Directory AdministrationWindows Server ManagementLAN/WAN NetworkingProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Office ApplicationsHelpdesk Ticket ManagementHardware TroubleshootingDisaster Recovery ProcessesSQL Database ExperienceSharePoint AdministrationTelephony Systems SupportMicrosoft Dynamics AXNetwork Infrastructure SupportSystem Documentation
Soft Skills
Strong Communication SkillsAnalytical Skills
Tools & Technologies
Windows ServerActive DirectoryLAN/WAN InfrastructureBackup SolutionsPBX Systems
Certifications & Qualifications
MCSEMCP
Industry Keywords
IT SupportHelpdeskUser Account ManagementInfrastructure ProjectsSecurity Improvement
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide first and second-line support for desktop, laptop and business applications
- Log, manage and resolve helpdesk tickets, escalating where required
- Support Active Directory administration and user account management
- Assist with the management and maintenance of Windows Server environments
- Support LAN, WAN and network infrastructure across SMT GB locations
- Manage hardware deployment, troubleshooting and equipment support
- Support server backup solutions and disaster recovery processes
- Work with internal stakeholders and external suppliers to resolve issues
- Assist with infrastructure, security and technology improvement projects
- Maintain accurate system and procedural documentation
- Serve as a key point of contact for users across the business
- Work closely with the IS / IT Operations Manager
Requirements
What you’ll need- Experience supporting Microsoft Windows operating systems and Microsoft Office applications
- Knowledge of Active Directory administration
- Experience working within Windows Server environments
- Understanding of LAN, WAN and wireless networking principles
- Excellent problem-solving and analytical skills
- Strong communication skills with the ability to support users at all levels
- A full UK driving licence
- Applicants must have the right to work in the UK at the time of application
- Microsoft Dynamics AX experience advantageous
- SharePoint administration and support experience advantageous
- SQL database experience advantageous
- MCSE, MCP or equivalent Microsoft certifications advantageous
- Telephony or PBX systems experience advantageous
Benefits
Comp & perks- Competitive salary
- Company pension
- Life assurance
- Healthcare cash plan
- Employee assistance programme
- Employee discount platform
- Ongoing training and development opportunities
- 25 days annual leave plus bank holidays
- Cycle to Work scheme