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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service coordination and administration, with a strong focus on customer service, resource management, and compliance with safety and quality standards. Proficient in managing multiple priorities and interpreting technical reports to ensure efficient service delivery.
Highest-signal resume keywords
Service CoordinationCustomer ServiceMicrosoft ExcelTechnical Report InterpretationResource Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service AdministrationQuotation ManagementJob Progress MonitoringInvoice ManagementWarranty Claims Processing
Soft Skills
Excellent Communication SkillsOrganisational SkillsTime ManagementProactive ApproachAdaptability
Tools & Technologies
Microsoft Office
Industry Keywords
EngineeringConstruction EquipmentAutomotiveTechnical SectorsSafety Standards
About the role
Key responsibilities & impact- Coordinate end-to-end management of servicing and repair activities
- Coordinate engineer diaries, labour, parts and resources
- Raise quotations and manage additional repairs identified through engineer reports, inspections and customer requests
- Monitor job progress, costs and service performance
- Support compliance with SMT GB's Safety, Health, Environmental and Quality standards
- Review technical reports and accurately administer and close jobs, including warranty work
- Support the Service Delivery Manager with resource planning, performance management and engineer development
- Manage multiple priorities to achieve operational KPI targets and deliver a consistent customer experience
- Work closely with customers, engineers and internal stakeholders to ensure service work is completed efficiently, safely and to high standards
Requirements
What you’ll need- Experience in a service coordination, scheduling, planning or service administration role
- Excellent customer service and communication skills
- Strong IT skills, including good working knowledge of Microsoft Office applications, particularly Excel
- Ability to understand and interpret technical reports and mechanical terminology
- Excellent organisational and time management skills
- Ability to prioritise competing demands
- Proactive, adaptable approach
- Ability to work independently and collaboratively within a team
- Experience working in a fast-paced environment where attention to detail and effective resource management are essential
- Applicants must have the right to work in the UK at the time of application
- Experience of invoice management, warranty claims, parts catalogues, or engineering, construction equipment, automotive or other technical sectors would be advantageous
Benefits
Comp & perks- Company pension scheme with matched contributions
- Healthcare Cash Plan
- 24/7 GP service
- Enhanced sick pay
- Enhanced family leave
- Employee discounts
- Cycle to Work scheme
- Electric vehicle salary sacrifice scheme
- Ongoing training and development opportunities
- Long service awards
- Paid volunteering day
- Christmas shutdown as part of holiday allowance
- Employee Council involvement
- Social Committee involvement
- Caring, Daring, Sharing recognition awards