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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in deploying and managing cloud environments across AWS, Azure, and GCP, with a strong focus on automation, security, and compliance. Proficient in troubleshooting and optimizing cloud services while ensuring operational reliability and performance.
Highest-signal resume keywords
Cloud Platform Support (AWS, Azure, GCP)Infrastructure-as-Code (Terraform, ARM, CloudFormation)Scripting Proficiency (PowerShell, Bash, Python)Troubleshooting and Root-Cause AnalysisRegulatory Compliance Knowledge (HIPAA, SOC 2)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud Environment DeploymentCompute, Storage, Networking, Security ManagementAutomation of Operational TasksSystem Monitoring and Performance OptimizationIncident Response and Service Request Management
Soft Skills
Excellent Communication SkillsStrong Documentation SkillsAbility to Work IndependentlyTime Management and Prioritization
Tools & Technologies
ServiceNowConnectWiseITIL PracticesAI/ML ToolingContainerization and DevOps Tools
Certifications & Qualifications
Industry Certifications (Strong Plus)
Industry Keywords
Zero Trust ArchitectureTIC 3.0Security ControlsManaged Services Provider (MSP) EnvironmentCloud Migration
Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud PlatformPythonServiceNowTerraform
About the role
Key responsibilities & impact- Deploy, configure, and provide day-to-day operational support for client cloud environments across AWS, Azure, GCP, and/or hybrid platforms
- Implement and maintain compute, storage, networking, and security resources for multiple clients
- Support cloud migrations, new implementations, system upgrades, and integrations
- Automate operational tasks using Infrastructure-as-Code tools and scripting
- Monitor system health, performance, cost, and security alerts, resolving and escalating issues as needed
- Respond to incidents and service requests according to contractual SLAs
- Perform troubleshooting, root-cause analysis, and resolution documentation
- Enforce security requirements, access controls, and backup/recovery procedures
- Maintain environment documentation, change logs, and knowledge base articles
- Collaborate with Service Desk and NOC teams to support managed cloud services customers
- Stay current with cloud services and best practices; contribute to service improvements and process optimization
- Participate in an on-call rotation for after-hours support
- Collaborate with internal teams and clients to ensure cloud-system reliability, security, and performance
Requirements
What you’ll need- Associate’s or Bachelor’s degree in IT, Computer Science, or related field; or equivalent work experience
- 3+ years hands-on experience supporting, maintaining, or operating cloud platforms (AWS, Azure, or GCP), ideally in a managed services or MSP environment
- Strong understanding of core cloud services: compute, storage, networking, identity, security, backup/recovery
- Experience with configuration, monitoring, automation, and Infrastructure-as-Code (Terraform, ARM, CloudFormation, etc.)
- Proficiency in scripting languages such as PowerShell, Bash, and Python
- Familiarity with service management tools such as ServiceNow and ConnectWise, ticketing systems, and ITIL practices
- Excellent troubleshooting, communication, and documentation skills
- Ability to work independently, prioritize tasks, and manage time while supporting multiple clients and projects
- Candidate must be within commuting distance of Columbia, SC
- Industry certifications are a strong plus
- Familiarity with Zero Trust Architecture, TIC 3.0, and security controls
- Exposure to AI/ML tooling within AWS or Azure
- Experience with containers, DevOps, and automation tools is desirable
- Knowledge of regulatory compliance standards such as HIPAA and SOC 2 is advantageous
- No employer sponsorship for employment authorization or immigration support
Benefits
Comp & perks- Health insurance
- Paid leave
- Retirement
- Learning and development opportunities
- Competitive compensation