Partnerships Operations Specialist

Snap Inc.

. Support technical and operational programs for creators and content partners .

Posted 9/24/2026full-timeUnited StatesMid-LevelSenior💰 $118,000 - $176,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operational workflows, program coordination, and cross-functional collaboration while ensuring high-quality support and process improvement. Proficient in budget management, stakeholder communication, and utilizing tools for effective project execution.

Highest-signal resume keywords

Operational Workflow ManagementProgram CoordinationCross-Functional CollaborationBudget ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementProgram CoordinationWorkflow ImprovementDocumentation ManagementProject ManagementData AnalysisIssue Escalation ManagementVendor CoordinationPayments ProcessingLifecycle Communications

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsAttention to DetailAbility to Manage Multiple Workstreams

Tools & Technologies

CRM SystemsProject Management ToolsSpreadsheetsDocumentation TrackersCollaboration PlatformsSalesforce

Industry Keywords

Creator SupportContent PartnershipsScaled Support OperationsEducation OperationsEvent Execution

About the role

Key responsibilities & impact

Support technical and operational programs for creators and content partners
Coordinate issue escalations, surface user feedback, and partner with Product, Engineering, and other teams to drive resolutions and improvements
Manage execution for programs, pilots, and new initiatives, including timelines, participation, deliverables, payments, and cross-functional dependencies
Maintain processes, documentation, and resources for consistent, high-quality support at scale
Identify recurring issues and operational gaps and improve workflows, tools, and partner experience
Support onboarding and education through lifecycle communications, product and program updates, newsletters, and educational resources
Translate product, program, and policy changes into clear guidance for external partners and internal teams
Help evolve scaled education programs and channels to improve awareness and adoption of Snapchat products, features, and programs
Support quarterly planning and Partnerships events
Manage budget and payment operations, including spend tracking, purchase orders, vendor onboarding, and creator and partner payments
Maintain processes, trackers, and documentation across the Partnerships organization
Simplify, automate, and improve recurring workflows with technical and operational teams, including AI-enabled solutions

Requirements

What you’ll need

Bachelor’s degree or equivalent years of experience
4+ years of experience in operations, consulting, program coordination, partner operations, support operations, marketing operations, events, or a related field
Experience managing operational workflows, trackers, documentation, or cross-functional projects with strong attention to detail
Experience coordinating with multiple internal stakeholders and following work through to completion
Strong written and verbal English communication skills
Strong organizational and project coordination skills
High attention to detail and operational rigor
Ability to manage multiple workstreams, deadlines, and stakeholders simultaneously
Ability to communicate complex product or program information as clear, actionable guidance
Ability to independently manage defined operational workflows and cross-functional workstreams
Comfort with spreadsheets, trackers, documentation, CRM systems, and project-management tools
Ability to learn new products, systems, and processes quickly
Interest in process improvement, automation, data, and emerging tools
Preferred: experience supporting creators, content or media partners, or partner-facing programs
Preferred: experience with scaled support or education operations, issue triage, escalation management, knowledge-base maintenance, CRM, or lifecycle communications
Preferred: experience with budget operations, vendor coordination, payments, procurement, or event execution
Preferred: experience improving workflows through automation, reporting, or AI-enabled tools; familiarity with Salesforce and collaboration platforms

Benefits

Comp & perks

Paid parental leave
Comprehensive medical coverage
Emotional and mental health support programs
Compensation packages that let employees share in Snap’s long-term success
Equity in the form of RSUs
In-person collaboration under Snap’s “default together” approach