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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operational workflows, coordinating cross-functional projects, and improving processes through automation and data analysis. Proficient in budget management, vendor coordination, and providing high-quality support to creators and content partners.
Highest-signal resume keywords
Operational Workflow ManagementCross-Functional Project CoordinationBudget ManagementProcess ImprovementStrong Written And Verbal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program CoordinationOperational RigorAttention To DetailData AnalysisIssue TriageEscalation ManagementLifecycle CommunicationsDocumentation ManagementVendor CoordinationEvent Execution
Soft Skills
Organizational SkillsProject Coordination Skills
Tools & Technologies
CRM SystemsProject-Management ToolsSpreadsheetsTrackersSalesforceCollaboration Platforms
Industry Keywords
Creator SupportContent PartnersScaled Support OperationsEducation OperationsPartner-Facing Programs
About the role
Key responsibilities & impact- Support technical and operational programs for creators and content partners
- Coordinate issue escalations, surface user feedback, and partner with Product, Engineering, and other teams to drive resolution and improvements
- Manage execution for programs, pilots, and new initiatives, including timelines, participation, deliverables, payments, and cross-functional dependencies
- Maintain processes, documentation, and resources that enable consistent, high-quality support at scale
- Identify recurring issues and operational gaps and improve workflows, tools, and partner experience
- Support onboarding and education through lifecycle communications, product and program updates, newsletters, and educational resources
- Translate product, program, and policy changes into clear guidance for external partners and internal teams
- Help evolve scaled education programs and channels to improve awareness and adoption of Snapchat products, features, and programs
- Support team operating rhythms and initiatives, including quarterly planning and Partnerships events
- Manage budget and payment operations, including spend tracking, purchase orders, vendor onboarding, and creator and partner payments
- Maintain processes, trackers, and documentation across the Partnerships organization
- Simplify, automate, and improve recurring workflows with technical and operational teams, including AI-enabled solutions
Requirements
What you’ll need- Bachelor’s degree or equivalent years of experience
- 4+ years of experience in operations, consulting, program coordination, partner operations, support operations, marketing operations, events, or a related field
- Experience managing operational workflows, trackers, documentation, or cross-functional projects with strong attention to detail
- Experience coordinating with multiple internal stakeholders and following work through to completion
- Strong written and verbal English communication skills
- Strong organizational and project coordination skills
- High attention to detail and operational rigor
- Ability to independently manage defined operational workflows and cross-functional workstreams
- Comfort working with spreadsheets, trackers, documentation, CRM systems, and project-management tools
- Ability to learn new products, systems, and processes quickly
- Interest in process improvement, automation, and using data or emerging tools
- Preferred: Experience supporting creators, content or media partners, or partner-facing programs
- Preferred: Experience with scaled support or education operations, issue triage, escalation management, knowledge-base maintenance, CRM, or lifecycle communications
- Preferred: Experience with budget operations, vendor coordination, payments, procurement, or event execution
- Preferred: Experience improving workflows through automation, reporting, or AI-enabled tools; familiarity with Salesforce and collaboration platforms
Benefits
Comp & perks- Paid parental leave
- Comprehensive medical coverage
- Emotional and mental health support programs
- Compensation packages that let employees share in Snap’s long-term success
- Equity in the form of RSUs