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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in banking operations, including onboarding, account management, and transaction monitoring, while ensuring compliance with regulatory standards such as AML and GDPR. Proficient in handling customer service requests and preparing operational reports to support financial products.
Highest-signal resume keywords
Banking ExperienceTransaction MonitoringAML ComplianceCustomer ServiceRegulatory Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account OpeningAccount ClosingPayments ProcessingRetail LendingSeizure Orders KnowledgeMicrosoft OfficeUAT TestingFinancial ReportingTransaction ReconciliationConsumer Loans
Soft Skills
Attention to DetailClear CommunicationCollaborationProblem-SolvingControl Mindset
Industry Keywords
Banking SectorFunds TransfersSEPAPSD2GDPRConsumer LendingPay LaterAMLSanctions ScreeningCard Payments
About the role
Key responsibilities & impact- Perform manual onboarding, account opening and closing for merchants and exceptions for individuals
- Monitor reconciliation and settlement of Snappi transactions
- Issue account statements and certificates
- Handle account fee/pricing queries and account access or deposit-interest exceptions
- Process seizure orders from AADE, e-EFKA, courts and other creditors
- Support transfer requests including recalls, reversals, investigations and Verification of Payee queries
- Conduct first-level review of transfer exceptions and alerts, escalating to Funds Transfers and AML teams
- Handle Customer Service requests related to consumer lending, Pay Later returns, disputes and exceptions
- Prepare Pay Later/Early Salary statements and support future loan products
- Handle first-level card-related requests and escalate to the Cards team
- Prepare operational and regulatory reporting
- Document procedures and improvements, including automation opportunities
- Participate in UAT testing of new features and products with Product and IT
Requirements
What you’ll need- Bachelor’s degree in Finance, Economics or Business, or equivalent banking experience
- 3 years’ experience in banking sector
- General knowledge with seizure orders and the related framework (e-seizures, unseizable accounts)
- General knowledge of retail lending (consumer loans, Pay Later, loan lifecycle)
- General understanding of payments and funds transfers (SEPA, SEPA Instant, TARGET/T2, DIAS, PSD2)
- General awareness of AML and sanctions screening
- Basic understanding of card payments (schemes, disputes/chargebacks)
- Working knowledge of GDPR in a banking context
- Advanced Microsoft Office knowledge
- Strong attention to detail and a control mindset
- Clear verbal and written communication; strong collaboration skills
- Problem-solving attitude and ability to work in a fast-paced environment
- Fluent Greek and English
Benefits
Comp & perks- Competitive salary
- Hybrid work flexibility
- 37-hour work week
- Extra paid time off
- Medical & Life insurance coverage
- 24/7 Mental Health support for you and your family
- Employer-sponsored pension plan
- Exclusive perks with special rates on banking products
- Ongoing learning & career development opportunities
- Team activities & events to foster bonding, well-being, and a strong company culture
- Daycare allowance to help cover preschool costs
- Additional school monitoring days
- Savings plan for your children