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About the role
Key responsibilities & impact- Answer incoming calls, handle inquiries, take messages, and direct calls to appropriate team members
- Schedule appointments and coordinate meetings based on availability and business priorities
- Maintain and organize calendars
- Organize, prioritize, and monitor incoming emails for timely follow-up and responses
- Communicate professionally with clients, team members, and other relevant parties through phone calls, emails, and messages
- Create, update, organize, and maintain job files, documents, and records
- Perform document management, filing, and general administrative recordkeeping
- Respond to customer inquiries and direct requests appropriately
- Provide audio samples of phone communication when requested for quality assurance
- Assist with additional administrative tasks to support smooth daily operations
Requirements
What you’ll need- At least 3 years of professional experience in an administrative, coordination, customer service, or virtual assistant role supporting a U.S.-based company
- Previous experience in the cleaning, restoration, construction, property services, insurance, or home-services industry is strongly preferred
- Experience maintaining job files, service records, project documentation, or other operational business records is an advantage
- Familiarity with coordinating service appointments, managing customer inquiries, tracking job progress, and following up on outstanding tasks is desirable
- Excellent written and verbal English communication skills, with a professional phone manner and clear pronunciation
- Strong organizational skills and exceptional attention to detail
- Experience managing business emails, calendars, appointments, and digital documentation
- Proficiency in Microsoft Office, particularly Outlook, Word, and Excel, and familiarity with Google Workspace
- Ability to manage multiple priorities, meet deadlines, and maintain accurate records in a fast-paced environment
- Strong problem-solving skills, initiative, accountability, and the ability to work independently
- Ability to communicate professionally with customers and remain calm when handling challenging inquiries
- Reliable internet connection and a suitable home workspace
Benefits
Comp & perks- Fully remote work arrangement
- Full-time employment
- 40 hours per week work schedule