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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer service and product education while ensuring compliance with cannabis regulations. Possesses strong leadership abilities to support team members and maintain operational standards.
Highest-signal resume keywords
Customer Service ExperienceSupervisory ExperienceCannabis Sales CertificationStrong Communication SkillsInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementProduct EducationOperational Standards ComplianceID VerificationMerchandising
Soft Skills
LeadershipTeam SupportCustomer-First Mindset
Certifications & Qualifications
Selling It RightSellSafeCRTPCRWTPCanSell
Industry Keywords
Cannabis RegulationsOH&S StandardsRetail ExperienceProduct LaunchesPromotions
About the role
Key responsibilities & impact- Deliver friendly, knowledgeable customer service and product education
- Support and guide team members during assigned shifts
- Act as a point of contact in the absence of management
- Assist with product launches, promotions, and merchandising
- Support inventory management, ordering, and receiving
- Ensure compliance with cannabis regulations, ID verification, and OH&S standards
- Help maintain store cleanliness, organization, and operational standards
Requirements
What you’ll need- 2+ years of retail or customer service experience
- Supervisory or leadership experience (preferred)
- Strong communication skills and a customer-first mindset
- Must hold certification to sell cannabis (Selling It Right, SellSafe, CRTP, CRWTP, CanSell)
- Must be at least 18 or 19 years old (based on provincial requirements)
- Ability to stand for extended periods and lift up to 40 lbs
- Eligible to pass a Criminal Record Check
Benefits
Comp & perks- Career growth and internal promotion opportunities
- In-depth product training and ongoing learning
- Supportive, team-oriented environment
- Employee product discounts across our retail banners
- Competitive wages and flexible scheduling options
- Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support
- Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation