Supported Housing Manager – Extra Care

SNG (Sovereign Network Group)

. Lead, manage and motivate a team of Supported Housing – Extra Care Officers .

Posted 9/21/2026full-timeWembley • United KingdomMid-LevelSenior💰 £42,000 - £51,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing Supported Housing teams, ensuring compliance with contractual obligations and delivering high-quality customer-centric services. Skilled in stakeholder management, financial performance oversight, and operational performance management within housing environments.

Highest-signal resume keywords

Team LeadershipStakeholder ManagementCustomer Experience FocusOperational Performance ManagementFinancial Performance Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing ManagementTenancy ManagementIncome ManagementService ImprovementHealth and Safety Compliance

Soft Skills

Effective CommunicationRelationship BuildingProblem SolvingInfluencing Skills

Certifications & Qualifications

Enhanced DBS Check

Industry Keywords

Supported HousingExtra CareContractual ObligationsLocal Authority CollaborationCustomer-Centric Support

About the role

Key responsibilities & impact

Lead, manage and motivate a team of Supported Housing – Extra Care Officers
Provide housing management services to Extra Care customers in collaboration with scheme colleagues, SNG colleagues, local authority commissioning teams and care providers
Ensure Extra Care housing is managed in line with contractual obligations
Take responsibility for financial performance and lettings
Identify service improvements and maintain high-quality data
Deliver consistent, high-quality customer-centric support services, including allocations, income and tenancy management
Manage operational performance across supported housing, including health and safety, compliance, finance, customer satisfaction and lettings
Build and manage relationships with local authorities and external partners
Ensure services are delivered within approved budgets, contractual requirements, legislative and regulatory frameworks, and best practice
Lead investigations of complaints, anti-social behaviour and safeguarding cases, ensuring resolution
Ensure residents have a safe living environment and staff and contractors work safely

Requirements

What you’ll need

Previous experience in a similar role, either with a background from within housing or experience with partnership working and leading successful teams
Knowledge across Supported Housing is advantageous but not essential
Demonstrable team leadership experience, developing and supporting a high performing team
Excellent stakeholder management experience, with an ability to build effective relationships with internal and external stakeholders
Effective communication skills, influencing and adding challenge where needed
A clear focus on customers and understanding their needs to deliver excellent customer experience
Ability to identify and find innovative solutions to any challenges
Successful candidate must undergo an Enhanced DBS check

Benefits

Comp & perks

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service