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Indonesian Language Social Media Community Moderator
Social Factor. Develop strong, growing digital communities for well-known brands as work becomes available .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates native-level proficiency in Indonesian language and a deep understanding of Indonesian pop culture, enabling effective engagement with users while accurately reflecting brand voice. Possesses strong organizational skills and the ability to follow client guidelines in social media moderation.
Highest-signal resume keywords
Native-Level Indonesian Language ProficiencySocial Media Moderation ExperienceSprinklr CertificationKnowledge of Major Social Media PlatformsExcellent Verbal and Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Social Media ModerationUnderstanding of Brand VoiceTroubleshooting User IssuesMultitasking AbilitiesExcellent Spelling and Grammar Skills
Soft Skills
Exceptional Organizational SkillsProactive ApproachStrong Willingness to LearnCritical Thinking
Tools & Technologies
Sprout SocialKhorosSprinklrWindows 10MacOS 12.X
Certifications & Qualifications
Sprinklr Certification
Industry Keywords
Indonesian Pop CultureSocial Media PlatformsClient GuidelinesCommunity EngagementDynamic Organization
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Develop strong, growing digital communities for well-known brands as work becomes available
- Interact with users in real time
- Answer questions and appropriately engage in discussions
- Troubleshoot user issues
- Accurately mirror the voice and tone of multiple brands
- Follow client guidelines and workflows
- Moderate social media communities on a project-based, temporary, or part-time basis
Requirements
What you’ll need- Native-level understanding of Indonesian language
- Deep understanding of Indonesian pop culture, nomenclature, cultural references, and slang
- Ability to understand client brand voice and accurately engage with users
- Previous social media moderation experience required
- Sprinklr certification, Khoros, and/or Sprout Social experience is a plus
- Exceptional organizational and multitasking abilities
- Ability to follow clear guidelines and workflows
- Excellent verbal and written communication skills
- Excellent spelling and grammar skills; skills and/or language test may be given
- Strong willingness to learn and think critically; proactive approach
- High energy and ability to multitask in a dynamic organization
- Knowledge of major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn
- Personal computer with minimum of Windows 10 and macOS 12.X
- Personal internet speed of at least 150 Mbps
- Ability to work in English and Indonesian
- Must be eligible to work in the United States
- Must meet the required personal computer and internet specifications
Benefits
Comp & perks- Flexible schedules
- Project/gig or temporary work opportunities
- Part-time work opportunities
- Work on projects with Fortune 100 and Fortune 500 companies