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Japanese Language Social Media Community Moderator
Social Factor. Develop strong, growing digital communities for well-known brands as work becomes available .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates native-level proficiency in Japanese and English, with a deep understanding of Japanese pop culture and social media dynamics. Excels in community engagement, troubleshooting user issues, and adhering to guidelines in a fast-paced environment.
Highest-signal resume keywords
Native-Level Japanese Language ProficiencySocial Media Moderation ExperienceSprinklr CertificationKnowledge of Major Social Media PlatformsExceptional Organizational Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Social Media EngagementUser Issue TroubleshootingExcellent Spelling and GrammarMultitasking AbilitiesUnderstanding of Cultural References
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationProactive ApproachHigh EnergyCritical Thinking
Tools & Technologies
Sprout SocialKhorosWindows 10MacOS 12.XInternet Speed of 150 Mbps
Certifications & Qualifications
Sprinklr Certification
Industry Keywords
Digital Community DevelopmentFortune 100 CompaniesFortune 500 CompaniesSocial Media PlatformsBrand Voice Engagement
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Develop strong, growing digital communities for well-known brands as work becomes available
- Interact with users in real time
- Answer questions and appropriately engage in discussions
- Troubleshoot user issues
- Accurately engage with users in the client's brand voice
- Work on projects for Fortune 100 and Fortune 500 companies
- Follow defined guidelines and workflows
- Work flexible schedules, potentially including 24/7 coverage, mornings, afternoons, evenings, overnight, weekdays, or weekends
Requirements
What you’ll need- Native-level understanding of Japanese language
- Deep understanding of Japanese pop culture, nomenclature, cultural references, and slang
- Previous social media moderation experience is required
- Sprinklr certification, Khoros, and/or Sprout Social experience is a plus
- Exceptional organizational and multitasking abilities
- Ability to follow clear guidelines and workflows
- Excellent verbal and written communication skills
- Excellent spelling and grammar skills; skills and/or language test may be given to final candidates
- Strong willingness to learn and think critically; proactive approach
- High energy and ability to multitask in a dynamic organization
- Knowledge of major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn
- Personal computer with minimum of Windows 10 and macOS 12.X; application form specifies macOS 13
- Personal internet speed of at least 150 Mbps
- Must be eligible to work in the United States
- Must meet the specified technology requirements
- Fluent in English and Japanese
- AI technology is prohibited during live interview conversations
Benefits
Comp & perks- Best Place for Working Parents award-winning employer
- Flexible schedules
- Project/gig or temporary work opportunities
- Part-time work opportunities
- Remote work arrangement