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Spanish Language Social Media Community Moderator
Social Factor. Develop strong, growing digital communities for well-known brands as work becomes available .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates native-level proficiency in Spanish and a deep understanding of Spanish pop culture, enabling effective engagement and moderation of digital communities. Possesses strong organizational skills and the ability to follow brand guidelines while interacting with users across various social media platforms.
Highest-signal resume keywords
Native-Level Spanish ProficiencySocial Media Moderation ExperienceSprinklr CertificationExcellent Verbal And Written Communication SkillsKnowledge Of Major Social Media Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Social Media ModerationLive Stream ModerationContent ModerationUnderstanding Of Brand VoiceMultitasking AbilitiesSpelling And Grammar SkillsWindows 10MacOS 12.XInternet Speed Of At Least 150 Mbps
Soft Skills
Organizational SkillsProactive ApproachCritical ThinkingHigh Energy
Tools & Technologies
SprinklrKhorosSprout SocialYouTubeFacebookXInstagramLinkedIn
Certifications & Qualifications
Sprinklr Certification
Industry Keywords
Digital CommunitiesBrand GuidelinesCultural ReferencesUser EngagementClient Brand Voice
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Develop strong, growing digital communities for well-known brands as work becomes available
- Interact with users in real time
- Answer questions and appropriately engage in discussions
- Troubleshoot user issues
- Accurately follow client brand voice, guidelines, and workflows
- Work as a social media community moderator on project-based, temporary, or part-time assignments
- Moderate content in English and Spanish
Requirements
What you’ll need- Native-level understanding of Spanish language
- Deep understanding of Spanish pop culture, nomenclature, cultural references, and slang
- Ability to understand the client's brand voice and accurately engage with users
- Previous social media moderation experience required
- Live stream moderation experience is a plus
- Sprinklr certification, Khoros, and/or Sprout Social experience is a plus
- Exceptional organizational and multitasking abilities
- Ability to follow clear guidelines and workflows
- Excellent verbal and written communication skills
- Ability to mirror the voice and tone of multiple brands
- Excellent spelling and grammar skills; skills and/or language test may be given to final candidates
- Strong willingness to learn and think critically; proactive approach
- High energy and ability to multitask in a dynamic, rapidly growing organization
- Knowledge of and experience with major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn
- Personal computer with minimum of Windows 10 and macOS 12.X; application states Windows 10 and macOS 13 in technology requirements
- Personal internet speed of at least 150 Mbps
- Must be eligible to work in the United States
- Must be able to use a personal computer for work purposes
- Fluent in Spanish required; English-language work is also required
- AI technology is prohibited during live interview conversations
Benefits
Comp & perks- Flexible schedules to fit all lifestyles
- Project/gig or temporary work opportunities
- Part-time work opportunities
- Work opportunities with Fortune 100 and Fortune 500 companies
- Best Place for Working Parents award-winning employer recognition