Customer Activation Specialist – Temporary Contract

Society: Global Executive Search

. Review new Glass Register accounts and inbound inquiries to verify that organizations are legitimate nonprofit or charitable organizations eligible to use Glass Register .

Posted 10/8/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer-facing skills with a focus on onboarding and support for nonprofit organizations, utilizing effective communication and organizational abilities to facilitate fundraising efforts. Proficient in using CRM systems and fundraising technology to enhance customer experience and drive measurable outcomes.

Highest-signal resume keywords

Customer-Facing ExperienceStrong Communication SkillsCRM ExperienceFundraising Technology KnowledgeAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingFundraisingCustomer SupportProblem SolvingAccount Management

Soft Skills

OrganizationFollow-ThroughSound JudgmentInitiativeSolutions-Oriented

Tools & Technologies

Glass RegisterCRMStripeZoho CRMZoom

Industry Keywords

NonprofitCharityFundraisingSaaSPayment Platform

About the role

Key responsibilities & impact

Review new Glass Register accounts and inbound inquiries to verify that organizations are legitimate nonprofit or charitable organizations eligible to use Glass Register
Maintain complete and accurate customer, verification, task, and follow-up records in Glass Register and the CRM
Proactively contact qualified organizations by phone, Zoom, and email when they stall after sign-up
Help organizations complete setup and start fundraising, including Stripe connection, donation forms, and campaigns
Provide practical support by email, phone, or Zoom, including demos and onboarding sessions
Respond to inbound questions from prospective and existing customers and resolve routine account, payment, and product questions
Escalate complex technical issues when needed
Identify onboarding friction points and recommend improvements to follow-up, guidance, resources, and the self-serve journey
Share recurring questions, friction points, and fundraising-related feedback with Product, Marketing, and Customer Success teams

Requirements

What you’ll need

Experience in a customer-facing, sales, support, onboarding, fundraising, or operations role is an asset
Strong written and verbal communication skills, including confidence supporting customers and presenting the product by phone or video
Excellent organization, follow-through, attention to detail, and ability to manage competing priorities
Sound judgment when reviewing organizations, customer needs, and eligibility requirements
Ability to learn new software tools quickly and explain a product clearly to customers with different levels of technical confidence
Practical, solutions-oriented approach to researching unfamiliar problems, taking initiative, and knowing when to escalate
Motivation to work toward measurable goals, take ownership of outcomes, and follow through when an organization needs support to move forward
Nonprofit, charity, or fundraising experience is a bonus
SaaS, fundraising technology, or payment-platform experience, particularly Stripe, is a bonus
CRM experience, particularly Zoho CRM, is a bonus

Benefits

Comp & perks

Remote work
Full-time temporary contract
Opportunity for contract extension based on performance and company need