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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and evolving product and project management platforms, particularly Jira and Aha!, while ensuring system reliability, performance, and compliance with company standards. Proficient in translating complex business requirements into scalable technical solutions and leading cross-functional collaboration.
Highest-signal resume keywords
Jira AdministrationAha! Platform ManagementAPI IntegrationProject ManagementData Migration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow ConfigurationSchema DesignAutomation FrameworksReporting StructuresData Quality ManagementChange ManagementTechnical DocumentationTroubleshootingScriptingEnterprise Application Architecture
Soft Skills
Analytical SkillsCommunication SkillsStakeholder CoordinationProblem-SolvingCoaching
Tools & Technologies
JiraAha!ConfluenceGitHubGitLabSlackWorkdayBI ToolsAutomation ToolsLow-Code Integration Tools
Certifications & Qualifications
Atlassian Certifications
Industry Keywords
SaaSFintechAgileScrumKanbanProduct ManagementPortfolio ManagementEnterprise ApplicationsRisk ManagementSoftware Capitalization
Tech Stack
Tools & technologiesGroovyJavaScriptPython
About the role
Key responsibilities & impact- Own and evolve systems supporting product planning, engineering execution, portfolio management, and cross-functional delivery
- Serve as technical owner for Jira, Aha!, and related product and project management platforms
- Manage configuration, administration, upgrades, permissions, security, integrations, data quality, and maintenance
- Design and maintain workflows, schemas, fields, templates, automations, dashboards, and reporting structures
- Ensure platforms are reliable, performant, secure, and aligned with company policies
- Establish platform configuration standards and reduce unnecessary customization, duplication, and fragmentation
- Maintain documentation for platform architecture, integrations, workflows, ownership, and support procedures
- Partner with Product, Engineering, Technical Program Management, Finance, and IT teams to translate requirements into system designs
- Improve representation of initiatives, roadmaps, epics, dependencies, capacity, milestones, intake requests, and delivery risks
- Lead implementation of product, engineering, portfolio, and work-management capabilities
- Build and maintain integrations among Jira, Aha!, Confluence, GitHub or GitLab, Slack, Workday, financial systems, BI tools, and other enterprise applications
- Use APIs, webhooks, automation frameworks, and integration platforms to reduce manual work and improve data consistency
- Support data migrations, platform consolidations, tool replacements, and major configuration changes
- Develop testing, validation, rollback, and change-management plans for releases
- Define and enforce standards for fields, hierarchies, workflows, permissions, naming conventions, and ownership
- Monitor system usage and identify inconsistent practices, stale data, redundant fields, and reporting gaps
- Build controls improving roadmap, delivery, capacity, dependency, and financial reporting accuracy
- Establish intake and prioritization for platform enhancement requests
- Assess platform fit and contribute to future-state tooling recommendations
- Build dashboards and reporting for roadmap progress, delivery status, dependencies, risks, capacity, and carryover
- Support analytics and business intelligence integrations and define platform effectiveness metrics
- Provide advanced support and troubleshooting for complex platform issues
- Create documentation, training materials, office hours, and platform guidance
- Coach system administrators and power users
- Communicate platform changes and help teams transition to new workflows and capabilities
- Build a network of business owners and power users to reinforce consistent practices
Requirements
What you’ll need- 7+ years of experience in business systems engineering, enterprise applications, IT applications, platform administration, or a related role
- Strong hands-on experience implementing and administering Jira and related Atlassian products
- Experience supporting product management, engineering delivery, portfolio management, or enterprise work-management platforms
- Experience configuring workflows, schemas, fields, permissions, automations, dashboards, and reporting
- Strong understanding of product development and software delivery processes, including roadmaps, initiatives, epics, sprints, releases, dependencies, and capacity planning
- Experience gathering requirements and translating complex business processes into scalable technical solutions
- Experience with APIs, webhooks, integrations, data migration, and enterprise application architecture
- Ability to manage platforms through implementation, maintenance, upgrades, governance, support, and retirement
- Strong project or program management capability, including planning, stakeholder coordination, risk management, and change management
- Ability to work effectively with Product Managers, Engineering Managers, TPMs, Finance, IT, and executive stakeholders
- Strong analytical, troubleshooting, documentation, and communication skills
- Bias toward standardization, maintainability, and simple solutions over unnecessary customization
- Preferred: hands-on experience with Aha! platforms or similar product portfolio management platforms
- Preferred: experience with Jira Align, Productboard, Craft, Planview, Asana, Monday.com, Smartsheet, or equivalent platforms
- Preferred: Atlassian certifications or advanced Jira administration experience
- Preferred: experience integrating Jira with GitHub, GitLab, Slack, Confluence, BI tools, or product management platforms
- Preferred: experience in SaaS, fintech, identity, risk, fraud, or regulated technology environments
- Preferred: familiarity with Agile, Scrum, Kanban, product operating models, and scaled planning practices
- Preferred: experience supporting software capitalization, engineering capacity planning, or portfolio-level reporting
- Preferred: experience evaluating and replacing enterprise platforms
- Preferred: scripting or automation experience using Python, JavaScript, Groovy, REST APIs, or low-code integration tools
- Must be authorized to work in the country where the job is located
- Applicants must reside within 45 miles of a Socure Tech talent hub in the US for the hybrid arrangement
- Socure cannot hire employees residing in DE, HI, IA, KY, MS, NE, NM, SD, VT, WV, or WY
Benefits
Comp & perks- Equity
- Annual bonus or commission plan
- Benefits as part of the total rewards package
- Hybrid work arrangement with office access 2–3 days a week where a location is available
