Customer Success Manager

Sodales Solutions

. Monitor and analyze customer health scores, usage data, renewal metrics, and engagement trends .

Posted 9/18/2026full-timeToronto • CanadaMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer health monitoring, data analysis, and proactive customer engagement strategies. Proficient in developing dashboards and reports to track customer success KPIs while collaborating with cross-functional teams to enhance customer experience.

Highest-signal resume keywords

Customer Health MonitoringData AnalysisAgile MethodologyCross Platform IntegrationSAP Technologies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success KPIsChurn AnalysisRoot-Cause AnalysisFull Life-Cycle ImplementationsProcess Improvement

Soft Skills

Problem-SolvingTeam CollaborationCommunication

Tools & Technologies

DashboardsReportsSupport Ticket Systems

Industry Keywords

Customer Lifecycle ManagementCustomer AdvocacyEngagement TrendsRenewal Metrics

About the role

Key responsibilities & impact

Monitor and analyze customer health scores, usage data, renewal metrics, and engagement trends
Develop dashboards and reports to track customer success KPIs
Identify at-risk customers and provide recommendations for proactive intervention
Analyze churn, retention, and expansion opportunities
Serve as a point of contact for customer inquiries, product questions, and escalations
Monitor and analyze support ticket trends to identify recurring customer issues and opportunities for process improvement
Collaborate with Technical Support, Product, and Engineering teams to ensure timely resolution of customer concerns
Track support SLAs and customer response times to maintain high service standards
Assist in managing escalated customer cases and provide proactive communication throughout the resolution process
Document customer-reported issues, feedback, and feature requests to support product enhancements
Conduct root-cause analysis of support cases and recommend preventative measures
Partner with Customer Success Managers (CSMs) to optimize customer lifecycle management
Support onboarding, adoption, renewal, and customer advocacy initiatives
Track customer engagement and product utilization
Assist in developing customer success strategies based on data-driven insights
Communicate customer needs and trends to internal stakeholders
Support process improvement initiatives that enhance operational efficiency and customer experience

Requirements

What you’ll need

Degree in computer science or business management and related fields
5+ years of BA experience
Familiar with Agile methodology, ASAP methodology and Design Thinking
Having excellent problem-solving skills to identify improvement opportunities and suggest product road maps
Ability to work as an individual contributor as well as a team player
Requires cross platform integration knowledge
Experience with SAP technologies is a plus
Experience with full life-cycle implementations