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About the role
Key responsibilities & impact- Provide strategic leadership and operational oversight for a portfolio of complex client accounts across Campus and Corporate Services
- Report to the Senior Vice President, Operations
- Provide strategic leadership and operational direction across multiple client locations and service lines
- Lead and support Area General Managers, Resident District Managers, and site leadership teams
- Build and maintain executive-level client relationships to support retention, satisfaction, and long-term growth
- Drive financial performance through budget management, forecasting, cost controls, and profitability initiatives
- Partner with Business Development teams on new business opportunities, contract renewals, service expansions, and client presentations
- Lead new account openings, transitions, and operational improvement initiatives
- Champion health, safety, compliance, and risk management programs
- Analyze operational and financial data to identify trends and continuous improvement opportunities
- Support talent development, succession planning, employee engagement, and performance management
- Ensure delivery of Sodexo standards, contractual obligations, and client expectations across all accounts
- Support client sites across Ontario and other regions as required
Requirements
What you’ll need- 10+ years of progressive operations leadership experience within food services, facilities management, workplace experience, education, healthcare, hospitality, or corporate environments
- Post-secondary education in Business, Hospitality, Facilities Management, Engineering, or a related field; equivalent experience will be considered
- Proven success leading multi-site operations, managing large budgets, and delivering strong financial and client outcomes
- Experience working within unionized and non-unionized environments
- Strong business acumen, financial management, strategic planning, and project management skills
- Exceptional relationship-building, communication, presentation, and influencing skills
- Demonstrated success developing leaders and building high-performing teams
- Proficiency with Microsoft Office Suite and business reporting tools
- Candidates should be based in the Greater Toronto Area, preferably
- Ability to travel up to 50% of the time, including overnight travel as required
- Bilingualism (English/French) considered an asset
- English language requirement
- New hires in hospitals, long-term care facilities, and senior homes must be fully vaccinated against COVID-19; other new hires may require vaccination based on location and scope of employment
Benefits
Comp & perks- Annual incentive bonus
- Flexible work environment
- Competitive compensation and great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility and sustainability initiatives
- Award-winning employer for Sustainability, Diversity & Inclusion, and Corporate Social Responsibility
- Accommodation available on request for candidates taking part in all aspects of the selection process