Benefits Specialist – Global Industrial

Softcard (acquired by Google)

. Support the delivery of outsourced employee benefits administration across the United States and Canada .

Posted 9/22/2026full-timeBirmingham • Alabama • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in employee benefits administration, including eligibility, enrollment, and payroll processes, while effectively managing case resolutions and maintaining compliance. Strong communication and problem-solving skills are essential for supporting employees and collaborating with internal and external partners.

Highest-signal resume keywords

Employee Benefits AdministrationCase ManagementCustomer ServiceHR Technology PlatformsCompliance and Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee BenefitsEligibility ProcessesEnrollment ProcessesPayroll ProcessesData ReconciliationCase ResolutionDocumentation ManagementAudit SupportVendor CoordinationProblem Solving

Soft Skills

CommunicationAttention to DetailResearchFollow-ThroughCustomer Focus

Tools & Technologies

ServiceNowWorkdayHR SystemsCase-Management ToolsBenefits Technologies

Industry Keywords

U.S. Employee BenefitsCanadian Employee BenefitsOutsourced Benefits AdministrationThird-Party AdministratorsFiduciary Compliance

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support the delivery of outsourced employee benefits administration across the United States and Canada
Respond to benefits questions and escalations from employees, managers, and HR partners
Provide information and status updates regarding benefit programs, eligibility, enrollment, coverage, payroll deductions, and vendor processes
Assist employees with vendor resources and required documentation
Refer complex plan interpretation, policy, compliance, fiduciary, or other matters to the Manager, Benefits & Leave or subject-matter experts
Manage assigned benefits cases in ServiceNow or other approved case-management tools through resolution or handoff
Gather information from employees, vendors, carriers, payroll records, HR systems, and internal partners
Coordinate resolution of eligibility, enrollment, coverage, billing, payroll deduction, dependent verification, and vendor-service issues
Maintain accurate case documentation and monitor open cases through resolution
Coordinate with third-party administrators, benefit carriers, and service providers
Perform validations and reconciliations involving eligibility, enrollment, payroll deductions, billing, employee records, and vendor data
Research data discrepancies and coordinate corrections
Support annual enrollment, plan changes, employee communications, testing, and benefits operations
Compile documentation and data for audits, compliance reviews, reporting requests, and operational controls
Track recurring questions, case themes, data issues, and process gaps
Recommend updates to knowledge articles, employee communications, procedures, and self-service resources
Participate in training, testing, quality reviews, and team knowledge-sharing activities
Work under the direction of the Manager, Benefits & Leave

Requirements

What you’ll need

Associate degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience
2+ years of experience in employee benefits, HR administration, HR Operations, HR shared services, customer service, or a related function
General knowledge of employee benefit programs and related eligibility, enrollment, coverage, billing, or payroll processes
Experience supporting employee inquiries, service requests, or case resolution in a customer-focused environment
Experience using HR, case-management, benefits, or customer-service technologies
Strong customer service, communication, research, problem-solving, and follow-through skills
Strong attention to detail and ability to manage multiple cases, tasks, and deadlines
Ability to recognize issues that require escalation and to work effectively with internal and external partners
Ability to maintain confidentiality and handle sensitive employee information appropriately
Preferred: Bachelor’s degree in Human Resources, Business Administration, Employee Benefits, or a related field
Preferred experience supporting an outsourced benefits administration model
Preferred exposure to U.S. and Canadian employee benefit programs
Preferred experience working with third-party administrators, benefit carriers, retirement providers, or other employee-benefits vendors
Preferred experience with Workday, ServiceNow, or comparable HR technology platforms
Preferred working knowledge of medical, dental, vision, retirement, spending account, COBRA, or wellbeing programs