Customer Development Manager

Softcard (acquired by Google)

. Solve customer problems through consultation, relationship building, and understanding customer needs .

Posted 10/12/2026full-timeWetherill Park • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management and business development skills, with a focus on achieving sales targets and fostering customer relationships in the automotive industry. Proficient in using CRM systems and committed to maintaining a culture of safety while driving business success.

Highest-signal resume keywords

Account ManagementBusiness DevelopmentSales PerformanceCRM SystemsStrong Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementKPI AchievementCustomer Relationship ManagementNegotiation SkillsProblem Solving

Soft Skills

Engaging CommunicationRelationship BuildingService Focused

Certifications & Qualifications

Valid Australian Driver's Licence

Industry Keywords

Automotive IndustrySafety CultureCustomer ManagementBusiness RelationshipsTrade Shows

About the role

Key responsibilities & impact

Solve customer problems through consultation, relationship building, and understanding customer needs
Responsibility for sales and gross margin performance of the territory
Attend and participate in sales meetings, trade shows and training sessions
Achieve sales budgets
Develop new business through business development and account management
Foster and drive a culture of safety by putting safety first
Practice safe driving behaviours
Report to a Channel Manager and work closely with NAPA Branch Managers to build successful business relationships with target customers within the territory

Requirements

What you’ll need

An engaging, strong communicator, with sound negotiating skills
Solutions and service focussed
Track record in account management or business development
Thrive in a KPI driven environment
Sales and/or customer management experience (automotive industry preferred)
Ability to liaise and build relationships with customers and company stakeholders
Experience using CRM systems
A valid Australian driver's licence
A passion for all things automotive
Ability to perform lifting, bending, climbing and safe driving

Benefits

Comp & perks

Competitive salary + generous incentives for outstanding performance
Tools of Trade including late model vehicle, mobile phone & laptop
Sales & Product training
Monday to Friday work schedule
Tailored ‘Napa Know How’ career opportunities linked to your personal development plan
Company-funded, professional uniform
Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMX
Parental leave top-up allowance
Paid volunteer leave allowing you to give back to your chosen charity/community organisation