Customer Relations Coordinator – Accounts Receivable

Softcard (acquired by Google)

. Manage proactive customer collections communications using phone and email to secure outstanding receivables .

Posted 10/5/2026full-timeDuluth • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer collections and accounts receivable management, with a strong focus on communication, conflict resolution, and organizational skills. Proficient in data analysis and reporting, particularly using Excel, to drive performance and support team development.

Highest-signal resume keywords

Collections ExperienceAccounts Receivable ManagementExcel ProficiencyCustomer Communication SkillsLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ManagementAccounts ReconciliationData EntryAging Reports GenerationConflict ResolutionDocumentation ManagementCustomer Dispute ResolutionAccount AdjustmentsPerformance Metrics TrackingPeopleSoft Experience

Soft Skills

Excellent CommunicationRelationship BuildingOrganizational SkillsSelf-MotivatedAbility to Thrive in Fast-Paced Environments

Tools & Technologies

ExcelPeopleSoft

Industry Keywords

Accounts ReceivableCustomer CollectionsFinancial ReportingAudit SupportStrategic Account Reviews

About the role

Key responsibilities & impact

Manage proactive customer collections communications using phone and email to secure outstanding receivables
Facilitate monthly strategic account reviews with internal sales and store teams to maximize recovery performance
Research and resolve customer disputes and escalations
Review and reconcile customer accounts
Submit account adjustments and small balance write-off requests
Generate aging reports and track past-due metrics for finance, sales, and management teams
Support foundational training for new hires and advanced skill development for existing team members
Collaborate with AP/AR teams to accelerate the collections process
Support internal and external audits by providing requested accounts receivable documentation
Perform other duties and ad hoc special projects as assigned by management

Requirements

What you’ll need

3+ years’ collections or accounts receivable experience
Excellent communication and relationship building skills with all levels of leadership
Ability to thrive in demanding, fast-paced environments while providing high-quality customer support and resolving complex inquiries efficiently
Excellent PC skills and meticulous attention to detail in data entry, documentation and reconciliations
Strong working knowledge of Excel (vlookups, formulas, etc.)
PeopleSoft experience preferred
Ability to manage multiple tasks concurrently
Strong organizational, conflict resolution, and leadership skills
Results driven; self-motivated
Bachelor’s degree preferred
Ability to sit, stand, walk and stoop for a prolonged period
Ability to talk, hear, and use hands to finger and handle controls and office equipment
Frequently required to reach with hands and arms