Customer Relations Specialist – Accounts Receivable

Softcard (acquired by Google)

. Manage a portfolio of customer accounts with past-due balances .

Posted 9/15/2026full-timeDuluth • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts with past-due balances, utilizing strong negotiation and conflict resolution skills to achieve collection targets while maintaining professionalism. Proficient in documentation and communication, ensuring adherence to credit policies and effective collaboration with cross-functional teams.

Highest-signal resume keywords

Collections ManagementPeopleSoft ProficiencyMicrosoft Excel ExpertiseConflict Resolution SkillsCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ManagementAccounts ReceivableNegotiation Skills10-Key ProficiencyAttention to DetailDocumentation ManagementPayment Arrangement NegotiationAging Report MonitoringBad Debt IdentificationFinancial Information Handling

Soft Skills

Excellent CommunicationRelationship-Building SkillsResults-Driven MindsetSelf-MotivationOrganizational Skills

Tools & Technologies

PeopleSoftMicrosoft OfficeServiceNowTicketing SystemsAccounting Systems

Industry Keywords

Customer AccountsPast-Due BalancesCredit PoliciesInternal Control ProceduresCollection ActivityAudit-Ready DocumentationHigh-Volume EnvironmentFinancial IntegrityCustomer SatisfactionPayment Discrepancies

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage a portfolio of customer accounts with past-due balances
Make outbound collection calls based on assigned account portfolio
Determine root causes of past-due balances and negotiate payment arrangements
Maintain accurate and timely documentation of customer communications
Monitor aging reports and prioritize accounts to achieve collection targets
Identify uncollectible accounts and coordinate transfer to Legal
Identify accounts for potential year-end bad debt write-off consideration
Respond to inbound customer calls and emails regarding past-due accounts
Provide invoice copies, account statements, and payment details
Support Solutions Center call volume while delivering professional customer service
Initiate and respond to ServiceNow tickets for detailed or escalated requests
Partner with Sales, Customer Service, Credit, and Operations teams to resolve disputes and payment discrepancies
Escalate complex account issues to leadership or Legal
Communicate account trends or recurring issues affecting credit risk or customer satisfaction
Ensure adherence to company credit policies and internal control procedures
Maintain audit-ready documentation of collection activity
Meet or exceed monthly collection activity and resolution targets
Maintain portfolio aging metrics within defined thresholds
Demonstrate consistent follow-up and timely account resolution
Perform other duties as assigned

Requirements

What you’ll need

Minimum of 2+ years of experience in a collections or accounts receivable environment
High School diploma or equivalent required
Strong working knowledge of PeopleSoft
Proficiency in Microsoft Office applications, particularly Excel
Experience with ticketing or workflow systems (e.g., ServiceNow)
Ability to efficiently use 10-key and accounting systems
Excellent communication and relationship-building skills
Strong conflict resolution and negotiation skills
Customer-service focused mindset with the ability to maintain professionalism in challenging customer situations
Ability to manage multiple tasks concurrently in a high-volume environment
Strong organizational skills; results-driven and self-motivated with exceptional attention to detail
Ability to handle sensitive financial information with integrity and confidentiality
Prolonged sitting (7–8 hours daily) with frequent computer and 10-key use
Occasional standing, walking, bending, and lifting of light objects up to 25 pounds
Continuous close vision and adequate hearing for phone and virtual communication

Benefits

Comp & perks

Hybrid work arrangement: four days per week on-site and one day per week may be performed remotely, subject to business needs and manager approval