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Customer Relationship Manager
Softcard (acquired by Google). Drive strategic growth and build long-term sustainable business within the assigned area .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving strategic growth and managing key accounts, with a strong focus on retention, upselling, and developing tailored account strategies. Proven ability to build long-term relationships with decision-makers and deliver integrated solutions in collaboration with cross-functional teams.
Highest-signal resume keywords
Account ManagementSales Strategy DevelopmentContract NegotiationMarket Trend AnalysisStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Performance ManagementRevenue Target AchievementAccount PlanningBudget MonitoringCross-SellingUp-Selling
Soft Skills
Relationship BuildingInfluencing SkillsCommunication Skills
Certifications & Qualifications
Business QualificationsSales Qualifications
Industry Keywords
Strategic GrowthCustomer ObjectivesIntegrated SolutionsValue PropositionAustralian CitizenshipPermanent Residency Visa
About the role
Key responsibilities & impact- Drive strategic growth and build long-term sustainable business within the assigned area
- Own and drive sales and margin performance for the territory
- Develop and execute tailored account plans aligned to customer objectives
- Achieve revenue targets through retention and increased share of wallet
- Monitor performance against budgets and forecasts, taking corrective action where required
- Build and maintain long-term relationships with key decision-makers
- Identify cross-sell and up-sell opportunities across Motion’s full product and service offering
- Deliver compelling value propositions positioning Motion as a trusted partner
- Partner with sales, product, service, and operations teams to deliver integrated solutions
- Support and add value to the store network, managers, and leaders
Requirements
What you’ll need- Experience managing key accounts with a focus on retention and growth
- Strong capability in developing and executing account strategies
- Experience in contract negotiations, renewals, and upsell initiatives
- Ability to analyse market trends and adapt strategies accordingly
- Excellent communication skills and confidence to influence senior stakeholders
- Willingness to travel approximately 1–2 weeks per month
- Formal business or sales qualifications are advantageous but not essential
- Must be an Australian Citizen or holder of an Australian Permanent Residency Visa
Benefits
Comp & perks- Market aligned remuneration with annual salary reviews
- Tool of Trade provided: Company vehicle, iPhone, and laptop
- Career progression and clear development pathways
- Free webinars, training events, and learning courses
- Incentive
- Motion-provided uniforms
- Parental-leave top-up support
- Confidential wellbeing support through the Employee Assistance Program
- Up to $30 flu vaccination rebate
- Discounted Bupa health insurance options
- One paid Good to Give volunteer leave day each calendar year, in addition to standard leave entitlements
- Community engagement initiatives
- Peer recognition
- Service-milestone awards
- Employee referral program