Customer Service Representative

Softcard (acquired by Google)

. Respond to basic customer inquiries regarding products .

Posted 9/29/2026full-timeBloomington • Illinois • United StatesMid-LevelSenior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively responding to inquiries, managing orders, and building relationships to enhance customer satisfaction. Proficient in handling pricing negotiations and maintaining inventory levels while ensuring efficient order processing.

Highest-signal resume keywords

Customer Relationship ManagementOrder Entry and ProcessingPricing NegotiationInventory ManagementEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryPricing AdjustmentInventory ManagementProduct SourcingShipping Method Determination

Soft Skills

ReliabilityOrganizationAttention to DetailMulti-taskingTime Management

Tools & Technologies

Business SystemsEmail CommunicationInformation Processing

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesSales NegotiationCustomer SatisfactionBackorder ManagementCustomer Returns

About the role

Key responsibilities & impact

Respond to basic customer inquiries regarding products
Provide quotes and handle order entry
Place customer orders via telephone, fax, email, electronic methods, or walk-in counter sales
Negotiate sale and purchase prices within specified parameters
Adjust non-contract customer pricing based on competition while maximizing profit
Build customer relationships to drive repeat business and process improvements
Order items to maintain appropriate customer inventory levels
Place orders without approval up to $5,000 per line and $10,000 per purchase order
Source products from branch, distribution center, or supplier inventory
Determine the most cost-effective shipping method
Partner with Account Representatives to ensure customer satisfaction
Expedite backorders
Pull inventory and prepare customer shipments
Handle customer returns
Perform other assigned duties

Requirements

What you’ll need

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination
Reliability, organization, and attention to detail required
Strong written, verbal, and listening communication skills
Ability to multi-task and time management skills required
Moderate computer skills, including information processing, internal and external email communication, business systems, and internet product searching capabilities
Product knowledge preferred
Excellent driving record preferred
Ability to fulfill customer orders and manage incoming customer calls accurately

Benefits

Comp & perks

Healthcare coverage options
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay