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Customer Service Representative
Softcard (acquired by Google). Accurately fulfill customer orders and manage incoming customer calls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by accurately fulfilling orders, managing customer inquiries, and building relationships to drive repeat business. Proficient in order entry, pricing negotiation, and inventory management to ensure customer satisfaction and operational efficiency.
Highest-signal resume keywords
Customer Order FulfillmentPricing NegotiationInventory ManagementCustomer Relationship BuildingCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryPricing AdjustmentProduct KnowledgeShipping Method DeterminationBackorder Management
Soft Skills
ReliabilityOrganizationAttention to DetailMulti-taskingTime Management
Tools & Technologies
Business SystemsEmail CommunicationInformation Processing
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer SatisfactionSalesInventory LevelsCost-effective ShippingCustomer Returns
About the role
Key responsibilities & impact- Accurately fulfill customer orders and manage incoming customer calls
- Respond to basic customer inquiries regarding products, provide quotes, and handle order entry
- Place customer orders via telephone, fax, email, electronic methods, or walk-in counter sales
- Negotiate sale and purchase prices within established parameters
- Adjust non-contract customer pricing based on competition while maximizing profit
- Build customer relationships to drive repeat business and improve processes
- Order items to maintain appropriate customer inventory levels
- Place orders without approval up to $5,000 per line and $10,000 per purchase order when applicable
- Source products from branch, distribution center, or supplier inventory
- Determine the most cost-effective shipping method
- Partner with Account Representatives to ensure customer satisfaction
- Expedite backorders and prepare inventory for shipment
- Handle customer returns
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED
- Zero (0) to three (3) years of related experience or an equivalent combination
- Reliability, organization, and attention to detail
- Strong written, verbal, and listening communication skills
- Ability to multi-task and time management skills
- Moderate computer skills, including information processing, email communication, business systems, and internet product searches
- Excellent driving record preferred
- Product knowledge preferred
Benefits
Comp & perks- Healthcare coverage options
- 401(k)
- Tuition reimbursement
- Vacation pay
- Sick pay
- Holiday pay