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Customer Service Representative
Softcard (acquired by Google). Process customer phone enquiries, emails, quotes, sales orders, and web orders accurately and efficiently .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while efficiently processing customer inquiries and orders. Maintains compliance with health, safety, and quality standards, fostering trusted relationships across various business levels.
Highest-signal resume keywords
Customer Service SkillsEffective Communication SkillsMicrosoft Office ProficiencyCRM Database ExperienceCertificate II or III in Warehousing Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingQuotation PreparationSales SupportProduct KnowledgeProcurement Coordination
Soft Skills
Positive AttitudeTeam CollaborationProblem-SolvingMethodical Work ApproachStakeholder Relationship Management
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft TeamsMicrosoft OutlookMicrosoft PowerPointPronto
Certifications & Qualifications
Certificate II in Warehousing OperationsCertificate III in Warehousing Operations
Industry Keywords
Customer EnquiriesSales OrdersHealth and Safety ComplianceEnvironmental RequirementsBranch Operations
About the role
Key responsibilities & impact- Process customer phone enquiries, emails, quotes, sales orders, and web orders accurately and efficiently
- Respond to customer enquiries, concerns, and complaints, ensuring timely follow-up and resolution
- Prepare, submit, and follow up customer quotations
- Coordinate customer requirements, including procurement activities, in line with company procedures
- Liaise with internal branches, sales teams, product managers, supply chain, and other departments to resolve order-related matters
- Promote Motion products and identify opportunities to support existing and prospective customers
- Assist with credit matters and return-to-supplier goods and documentation as required
- Maintain compliance with company policies, procedures, and health, safety, quality, and environmental requirements
- Foster and maintain trusted relationships across all levels of the business
- Support and add value to the store network, managers, and leaders
Requirements
What you’ll need- Strong customer service skills and commitment to a positive customer experience
- Effective verbal and written communication skills
- Ability to work efficiently, accurately, and methodically in a fast-paced environment
- Ability to work independently and collaboratively within a team
- Positive, can-do attitude and professional approach to stakeholder relationships
- Sound product knowledge or willingness to build product knowledge
- Strong computer skills, including Microsoft Office applications such as Excel, Word, Teams, Outlook, and PowerPoint
- Experience using CRM databases and Pronto or similar systems is desirable
- Safety-focused mindset and commitment to maintaining a clean, safe workplace
- Certificate II or III in Warehousing Operations and/or Logistics, or demonstrated experience in a similar role, desirable
- Previous customer service, order processing, sales support, or branch operations experience highly regarded
- Must be a New Zealand Citizen or have relevant work visa requirements
Benefits
Comp & perks- Market aligned remuneration with annual salary reviews
- Incentives
- Career progression and development pathways
- Free webinars, training events and learning courses
- Motion-provided uniforms
- Parental-leave top-up support
- Confidential wellbeing support through the Employee Assistance Program
- Up to $30 flu vaccination rebate
- Discounted Bupa health insurance options
- One paid Good to Give volunteer leave day each calendar year
- Community engagement initiatives
- Peer recognition
- Service-milestone awards
- Employee referral program
- Standard leave entitlements