Director, HR Operational Excellence – Global Industrial

Softcard (acquired by Google)

. Execute the HR Operations strategy, operating model, and priorities .

Posted 9/22/2026full-timeBirmingham • Alabama • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR Operations, Operational Excellence, and Process Improvement, with a strong focus on analytics, governance, and performance metrics. Proven ability to lead cross-functional initiatives and drive organizational change through strategic planning and collaboration.

Highest-signal resume keywords

HR Operations ManagementOperational Excellence LeadershipProcess Improvement InitiativesWorkforce AnalyticsGovernance Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process RedesignWorkflow AutomationPerformance MetricsData AnalysisRisk AssessmentPolicy GovernanceBusiness IntelligenceOperational ReportingChange ManagementProject Management

Soft Skills

Analytical Problem-SolvingStrategic PlanningCollaborationInfluencing SkillsLeadership

Tools & Technologies

WorkdayServiceNowReporting PlatformsAI-Enabled Capabilities

Industry Keywords

HR OperationsShared ServicesOperational EffectivenessEmployee ExperienceContinuous Improvement

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Execute the HR Operations strategy, operating model, and priorities
Lead the Operational Excellence function, including Knowledge & Policy Management, Process Excellence, and Reporting & Analytics
Drive operational consistency through policies, standards, controls, and governance practices
Monitor performance and identify opportunities to improve service delivery, operational effectiveness, employee experience, and productivity
Lead cross-functional initiatives to improve performance, reduce risk, and strengthen organizational capabilities
Establish operational review processes supporting accountability, transparency, and continuous improvement
Lead process redesign, harmonization, standardization, and optimization initiatives
Improve efficiency through workflow automation, self-service enablement, and technology adoption
Oversee knowledge management and policy governance programs
Lead workforce analytics, operational reporting, business intelligence, dashboards, scorecards, and performance metrics
Translate workforce and operational data into actionable insights
Establish operational controls and lead audits, control reviews, and risk assessments
Partner with People Systems leadership on Workday, ServiceNow, reporting platforms, automation, self-service, and AI-enabled capabilities
Report to the Senior Director, HR Operations and partner with HR, Payroll, Total Rewards, Talent Acquisition, business leaders, Legal, Internal Audit, and external partners

Requirements

What you’ll need

Bachelor's degree in Human Resources, Business Administration, Industrial Engineering, Operations Management, Analytics, or related field
12+ years of progressive experience in HR Operations, Shared Services, Operational Excellence, Process Improvement, Consulting, or related disciplines
7+ years of leadership experience managing managers and operational teams
Demonstrated experience leading transformation, process improvement, governance, reporting, analytics, or operational excellence initiatives
Strong analytical, problem-solving, and strategic planning capabilities
Experience establishing operational performance metrics and governance frameworks
Proven ability to influence and collaborate across multiple organizational functions
Experience managing complex projects and organizational change initiatives
Work is performed in an office environment and requires the ability to operate standard office equipment

Benefits

Comp & perks

Healthcare coverage options
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay