FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Director, HR Operations Service Delivery
Softcard (acquired by Google). Lead day-to-day delivery of HR Operations services across the United States, Canada, and Mexico .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Operations, focusing on employee lifecycle administration, benefits and leave management, and service delivery optimization. Proven ability to lead teams, manage vendor relationships, and ensure compliance with legal and organizational standards.
Highest-signal resume keywords
HR Operations ManagementEmployee Lifecycle AdministrationService Delivery Metrics ManagementVendor Relationship ManagementLeadership in Multi-Site Organizations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Employee Lifecycle ProcessesBenefits AdministrationLeave AdministrationWorkforce AdministrationOperational Performance ManagementKPI and SLA MonitoringData Quality ControlCompliance ManagementService Delivery OptimizationHR Case Management
Soft Skills
Customer Service OrientationContinuous Improvement MindsetOperational DisciplineEmployee AdvocacyCollaboration
Tools & Technologies
WorkdayServiceNowHR Case Management Technologies
Certifications & Qualifications
LeanSix SigmaSHRM-SCPSPHR
Industry Keywords
HR Shared ServicesOperationally Intensive EnvironmentsTransformation InitiativesMulti-Site OrganizationEmployee Experience
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead day-to-day delivery of HR Operations services across the United States, Canada, and Mexico
- Establish operational priorities, service delivery standards, and performance expectations across employee-facing HR services
- Develop and maintain a high-performing service delivery organization
- Align service delivery resources with business demand and workforce needs
- Foster continuous improvement, customer service, operational discipline, and employee advocacy
- Oversee employee lifecycle administration, including pre-boarding, onboarding, employee data management, organizational changes, workforce transactions, employee records, and employment verification
- Ensure workforce transactions are accurate, efficient, and compliant
- Support workforce administration for organizational changes, acquisitions, and restructuring initiatives
- Establish controls and standards for data quality and workforce record accuracy
- Oversee benefits administration escalation support and leave administration operations
- Ensure timely support for benefits, leave, disability, and payroll-related inquiries and escalations
- Oversee vendor-supported benefits and leave administration services
- Monitor service performance, operational effectiveness, and employee experience
- Own service delivery outcomes for employee-facing HR Operations processes
- Establish, monitor, and improve KPIs, SLAs, and employee experience metrics
- Analyze service delivery trends, transaction volumes, case performance, and service effectiveness
- Implement solutions to improve service quality, efficiency, and employee satisfaction
- Manage relationships with benefits, leave, and service delivery vendors
- Monitor vendor performance and contractual service commitments
- Escalate and resolve vendor performance issues
- Collaborate with internal and external partners on seamless service delivery
- Ensure compliance with company policies and legal requirements
- Support audits, regulatory reviews, and compliance activities
- Ensure policies, procedures, and controls are documented, maintained, and consistently applied
- Promote a strong control environment across employee lifecycle, benefits, and leave administration
Requirements
What you’ll need- Bachelor's degree in Human Resources, Business Administration, or related field
- 12+ years of progressive HR Operations, HR Shared Services, Employee Service Delivery, Workforce Administration, or related experience
- 7+ years of leadership experience managing managers and operational teams
- Experience leading employee lifecycle administration and employee-facing HR operations
- Experience managing service delivery metrics, operational performance, and workforce administration processes
- Demonstrated experience leading teams within a complex, multi-site organization
- Strong knowledge of employee lifecycle processes, benefits administration, leave administration, and HR service delivery operations
- Preferred: Experience supporting U.S., Canadian, and/or Mexican HR Operations
- Preferred: Experience in industrial distribution, manufacturing, logistics, or other operationally intensive environments
- Preferred: Experience supporting organizations undergoing transformation, separation, integration, or large-scale change
- Preferred: Experience with Workday, ServiceNow, and HR case management technologies
- Preferred: Lean, Six Sigma, SHRM-SCP, SPHR, or related professional certifications
- Preferred: Experience working within a product-oriented HR technology environment
- Ability to operate standard office equipment
Benefits
Comp & perks- Healthcare coverage options
- 401(k)
- Tuition reimbursement
- Vacation pay
- Sick pay
- Holiday pay