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Field Service Supervisor
Softcard (acquired by Google). Develop and implement best practices and procedures to enhance business growth .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing field service teams, ensuring adherence to SOPs and KPIs, and implementing best practices for business growth. Proficient in training, supervising personnel, and maintaining high customer service standards.
Highest-signal resume keywords
Field Service ManagementLean Six SigmaTeam LeadershipCustomer Service ExcellenceTraining and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Service DutiesSOP AdherenceKPI TrackingJob SchedulingEquipment Management
Soft Skills
Interpersonal SkillsAnalytical SkillsProblem-Solving SkillsCommunication Skills
Certifications & Qualifications
Associate's Degree
Industry Keywords
Business GrowthService Personnel ManagementEmergency ResponsePhysical Capability Requirements
About the role
Key responsibilities & impact- Develop and implement best practices and procedures to enhance business growth
- Manage service personnel to ensure they meet customer expectations and requirements
- Ensure technicians have the proper training and certifications for job needs
- Schedule service jobs and assign personnel to specific jobs and duties
- Ensure service personnel have the proper equipment and tools to perform jobs correctly and safely
- Ensure the service team adheres to SOPs, KPIs, and Lean Six Sigma programs
- Assist the Manager and/or Account Specialist with customer surveys and review jobs for quotes
- Participate with the Manager in hiring new Field Service Technicians
- Track training for each technician
- Perform other duties as assigned
- Lead a field service team and oversee technicians under limited supervision
- Participate in team decisions, hiring, and training
- Supervise 2–5 direct reports and 5–10 indirect reports
Requirements
What you’ll need- Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience
- Specific knowledge of field service duties
- Ability to work with the team in the field when the need arises
- Strong interpersonal, analytical, and problem-solving skills
- Ability to remain calm and clear-headed in an emergency
- Good communication skills
- Excellent driving record preferred
- Ability to push/pull up to 50 pounds
- Ability to lift/carry up to 50 pounds
- Ability to lift bulky objects
- Ability to perform neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climbing, and carrying/crawling
Benefits
Comp & perks- Healthcare coverage options
- 401(k)
- Tuition reimbursement
- Vacation pay
- Sick pay
- Holiday pay