HR Admin Specialist – Global Industrial

Softcard (acquired by Google)

. Serve as a primary point of contact for employee, manager, and HR partner inquiries through phone, email, ServiceNow, or other supported channels .

Posted 9/22/2026full-timeBirmingham • Alabama • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR administration, including Workday HCM and ServiceNow HR Service Delivery, while ensuring high-quality customer service and data integrity. Proficient in managing employee lifecycle processes and maintaining compliance with HR policies and procedures.

Highest-signal resume keywords

Workday HCMServiceNow HR Service DeliveryHR AdministrationCustomer ServiceData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workday HCMServiceNowData EntryHR TransactionsEmployee RecordsOnboarding AdministrationPayroll ProcessingCompliance ManagementEmployee Lifecycle ProcessesAudit Support

Soft Skills

Attention to DetailTime ManagementProblem-SolvingCommunication SkillsOrganizational Skills

Tools & Technologies

Microsoft OfficeExcelOutlookWordHR Technologies

Industry Keywords

HR OperationsShared ServicesEmployee Service CenterPre-Employment ScreeningConfidential Information Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as a primary point of contact for employee, manager, and HR partner inquiries through phone, email, ServiceNow, or other supported channels
Provide responsive HR support and assist with Workday navigation, employee and manager self-service, forms, policies, and HR resources
Create and update ServiceNow cases, documenting issues, actions, required information, resolutions, and customer communications
Own assigned cases through resolution or appropriate handoff, ensuring timely follow-up, routing, and service-level adherence
Coordinate with HR Operations, Payroll, Benefits, Leave, Talent Acquisition, People Systems, HR partners, and other teams
Process employee lifecycle and HR administrative transactions in Workday and related systems
Support pre-employment and onboarding administration, including approvals, background checks, drug screens, onboarding activities, and status communication
Process employee and position changes, including hires, rehires, pay, job, location, status, transfer, termination, organization, and position-management updates
Validate requests and documentation against procedures, approvals, data standards, and controls
Perform transaction checks to maintain data integrity and support payroll, benefits, reporting, access, and compliance outcomes
Support reports, documentation, projects, employment and income verification, unemployment administration, employee records, state-required documentation, audit support, and recurring HR activities
Identify process gaps, transaction errors, knowledge deficiencies, and system-navigation challenges; recommend improvements
Participate in training, cross-training, calibration, quality reviews, testing, and knowledge-sharing activities
Protect confidential employee information and escalate complex, sensitive, or compliance-related matters

Requirements

What you’ll need

High school diploma or equivalent required; associate or bachelor’s degree in Human Resources, Business Administration, or a related field preferred
2+ years of experience in HR administration, customer service, a contact center, shared services, transaction processing, or a related service environment
Demonstrated experience with accurate data entry, employee records, administrative processing, or HR transactions
Demonstrated ability to deliver high-quality customer service in a fast-paced, high-volume environment
Strong verbal and written communication skills, including active listening, professional email communication, clear process explanation, and accurate case documentation
Strong attention to detail, organization, time management, follow-through, and ability to manage multiple cases, transactions, and deadlines with limited supervision
Sound problem-solving and judgment, including the ability to determine next steps and recognize when an issue requires escalation
Ability to handle confidential information with discretion and follow established privacy, security, compliance, and records requirements
Proficiency with Microsoft Office, especially Outlook, Excel, and Word, and comfort learning HR, case-management, knowledge, and self-service technologies
Experience with Workday HCM, including employee self-service navigation, employee data transactions, or position management
Experience with ServiceNow HR Service Delivery or a comparable case-management and knowledge platform
Experience working in HR Operations, an employee service center, a contact center, or a shared services organization
Experience supporting pre-employment screening, onboarding, unemployment administration, employment verification, HR records, payroll-related inputs, or audit requests
Working knowledge of employee lifecycle processes, HR policies, data standards, and service-delivery practices
Experience supporting employees, managers, or HR teams across multiple locations or jurisdictions
Bilingual English and Spanish or English and French capabilities, where aligned to business and customer needs

Benefits

Comp & perks

Healthcare coverage options
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay