Leave of Absence Specialist

Softcard (acquired by Google)

. Administer leave and absence programs for all Genuine Parts Company employees from leave initiation through closure .

Posted 10/12/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Leave Management and Employee Benefits administration, ensuring compliance with policies and legal requirements while providing exceptional customer service. Proficient in case management technologies and HR functions, with a strong focus on documentation accuracy and employee privacy.

Highest-signal resume keywords

Leave ManagementEmployee Benefits AdministrationCustomer Service SkillsHR AdministrationCase Management Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Leave ManagementEmployee Benefits AdministrationHR AdministrationDocumentation AccuracyCase ManagementMicrosoft WordMicrosoft Excel

Soft Skills

Superior Customer ServiceExcellent Communication SkillsAttentive ListeningDetail OrientedTeam Player

Tools & Technologies

Case Management SystemsHuman Capital Management

Industry Keywords

Leave of Absence PoliciesEmployee PrivacyService Center EnvironmentPolicy ComplianceEmployee Relations

About the role

Key responsibilities & impact

Administer leave and absence programs for all Genuine Parts Company employees from leave initiation through closure
Provide information regarding Leave of Absence policies, guidelines, and legislation
Receive and process all Leave requests
Assess, adjudicate, track, and monitor all Leave claims
Complete and ensure accurate documentation for all Leave activities
Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and appropriately enrolled in benefits
Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of job requirements
Assist employees in returning to work and receiving appropriate benefits according to Company policies and legal requirements
Log all interactions in case management and/or leave management systems
Follow standardized best-practice processes for inquiries, transactions, and requests
Provide a professional, service-focused employee experience
Ensure employee privacy and protect confidential employee information
Attend ongoing training and develop knowledge through self-guided, document-heavy knowledge resources

Requirements

What you’ll need

3-5 years’ experience in leave management and/or employee benefits
3-5 years’ prior relevant experience in a call center or service center environment
Superior Customer Service skills
Excellent oral and written communication skills
Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
Attentive listening skills that enable asking of probing questions to aid them in problem solving and issue escalation
Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)
Detail oriented and able to multi-task
Proficient computer skills (Microsoft Word, Microsoft Excel)
Dependable and willingness to learn
Team player with a positive attitude