Manager, Employee Lifecycle Administration – Global Industrial

Softcard (acquired by Google)

. Lead day-to-day employee lifecycle administration across the United States, Canada, and Mexico .

Posted 9/22/2026full-timeBirmingham • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Operations and Employee Lifecycle Administration, with a strong focus on process improvement, data integrity, and service delivery across multiple jurisdictions. Proven ability to lead teams, manage operational escalations, and implement effective HR policies and procedures.

Highest-signal resume keywords

HR Operations ManagementEmployee Lifecycle AdministrationWorkday HCMServiceNow HR Service DeliveryPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Data ManagementOperational ControlsProcess ImprovementData PrivacyRecords ManagementService Performance MeasuresEscalation ManagementQuality ManagementAutomationChange Management

Soft Skills

Customer ServiceProblem-SolvingCommunicationStakeholder ManagementTeam Leadership

Tools & Technologies

WorkdayServiceNow

Certifications & Qualifications

Professional Certification in Human ResourcesProject Management Certification

Industry Keywords

HR Shared ServicesMulti-Site OperationsEmployee Lifecycle TransactionsHigh-Volume EnvironmentAudit Readiness

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead day-to-day employee lifecycle administration across the United States, Canada, and Mexico
Set priorities and ensure accurate, consistent, and timely service delivery
Oversee pre-hire and onboarding administration, employee data changes, job and organization changes, transfers, status changes, employment verification support, offboarding, and related lifecycle services
Ensure appropriate staffing, tools, procedures, training, quality controls, escalation support, and service standards
Oversee documentation and resolution of employee and manager requests through ServiceNow and accurate updates in Workday
Direct complex or sensitive operational escalations and drive issues to resolution
Lead, coach, and develop HR Administration team members
Set performance expectations and monitor workload, capacity, productivity, quality, timeliness, and customer experience
Build team capability through onboarding, cross-training, knowledge sharing, coaching, and development planning
Maintain coverage and workload balancing across countries, processes, and demand periods
Establish oversight for policies, procedures, internal controls, data privacy, employment practices, audits, and records requirements
Keep process documentation, knowledge articles, forms, and employee guidance current
Monitor output, identify root causes of errors or rework, and drive corrective actions
Oversee Workday employee data and transaction accuracy and use ServiceNow reporting to manage queues, workload, escalations, service levels, and trends
Partner with People Systems teams to define requirements, test changes, support releases, and improve workflows
Monitor lifecycle data integrity and resolve transaction, integration, workflow, and downstream issues
Sponsor improvements to knowledge, forms, automation, guidance, and self-service
Define and report service measures including volume, backlog, aging, turnaround time, first-time quality, rework, service-level attainment, and customer feedback
Analyze operational data to identify trends, risks, capacity needs, standardization, and automation opportunities
Govern process improvements through implementation, adoption, stabilization, and benefits tracking
Partner with HR, Payroll, Talent Acquisition, Total Rewards, HR Business Partners, People Systems, and other stakeholders
Ensure readiness for policy, process, organizational, and system changes
Manage assigned vendor or third-party service relationships when applicable

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, Management, or a related field, or equivalent experience
5+ years of progressive experience in HR operations, HR shared services, employee lifecycle administration, HR service delivery, or a related function
2+ years of experience leading, supervising, or providing day-to-day direction to an HR operations or service delivery team
Experience leading teams responsible for employee lifecycle transactions, HR data, service requests, operational controls, and escalations in a complex organization
Working knowledge of HR policies, employment practices, data privacy, records management, and internal controls
Experience using service performance measures and operational data to manage work, improve quality, and drive decisions
Strong people leadership, customer service, problem-solving, process improvement, communication, and stakeholder-management skills
Ability to manage competing priorities, exercise sound judgment, and deliver accurate results in a high-volume environment
Preferred: Hands-on experience with Workday HCM, including employee data, staffing, organizational, and business-process transactions
Preferred: Experience with ServiceNow HR Service Delivery or a comparable HR case-management and knowledge platform
Preferred: Experience supporting HR operations across multiple jurisdictions, including the United States, Canada, and Mexico
Preferred: Experience in a large, multi-site industrial, distribution, or service organization
Preferred: Experience with process standardization, shared-services transitions, automation, quality management, audit readiness, or operational transformation
Preferred: Professional certification or advanced training in human resources, process improvement, project management, or change management

Benefits

Comp & perks

Healthcare coverage options
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay