Payment Applications Specialist

Softcard (acquired by Google)

. Process incoming financial transactions and accurately and timely post payments to customer accounts .

Posted 9/23/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Receivable processes and basic accounting principles, with strong analytical skills and proficiency in Microsoft Excel for data analysis and reporting. Capable of managing multiple tasks in a deadline-driven environment while maintaining excellent organizational skills and customer service focus.

Highest-signal resume keywords

Accounts Receivable ExperienceERP System ExperienceMicrosoft Excel SkillsCustomer Service SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts Receivable ProcessesPayment PostingPayment ReversalsData AnalysisReportingConflict ResolutionContinuous ImprovementDocumentationKPI MetricsAudit Compliance

Soft Skills

Organizational SkillsAttention to DetailRelationship-Building SkillsCommunication SkillsResults Driven

Tools & Technologies

PeopleSoftServiceNowCase Management System

Industry Keywords

Financial TransactionsCustomer AccountsPayment DiscrepanciesAccount MaintenanceRemittance Details

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Process incoming financial transactions and accurately and timely post payments to customer accounts
Provide customer service and support to internal and external customers
Contact customers by phone, email, and letters to obtain remittance details for unapplied payments
Research and perform account maintenance, including payment reversals, payment postings, and write-offs
Investigate and reconcile payment discrepancies with internal teams and clients
Research and resolve unapplied payments
Provide Level 2 support for assigned account research inquiries
Build and maintain productive relationships with key external and internal customers
Manage and deliver results for assigned locations
Assist with audits by providing accurate documentation and insights
Maintain organized records of cash application activities in compliance with company policies and audit requirements
Obtain monthly KPI metrics aligned with Payment Applications group goals
Perform additional tasks and projects assigned by Management

Requirements

What you’ll need

Solid understanding of Accounts Receivable processes and basic accounting principles
Strong analytical and mathematical aptitude
Excellent organizational skills with strong attention to detail and follow-through
Ability to manage multiple tasks concurrently in a deadline-driven environment
Strong professional communication and relationship-building skills
Customer service–focused mindset
Conflict resolution and escalation management capability
Results driven with a continuous improvement mindset
2+ years of Accounts Receivable experience
Experience leading a project or providing functional support
ERP system experience (PeopleSoft preferred)
ServiceNow or case management system experience
Intermediate/Advanced Microsoft Excel skills, including data analysis and reporting
Experience in documenting processes and training
Continuous improvement or technical support experience
Ability to work on-site in the office four days per week
Prolonged sitting and frequent computer and 10-key use
Ability to occasionally stand, walk, bend, and lift light objects up to 25 pounds
Continuous close vision and adequate hearing for phone and virtual communication
Sustained concentration, attention to detail, and ability to manage multiple deadlines

Benefits

Comp & perks

Hybrid work arrangement: on-site four days per week, with the fifth workday potentially remote subject to business needs