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People Operations Help Desk Supervisor
Softcard (acquired by Google). Lead, develop, and motivate a team of service desk representatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR service delivery processes, including payroll, benefits, and employee data management, while leading and mentoring teams to ensure compliance with data privacy and regulatory requirements.
Highest-signal resume keywords
HR Service Delivery ProcessesTeam LeadershipServiceNow ProficiencyWorkday ProficiencyCompliance Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR Operations ManagementEmployee Services ManagementPerformance FeedbackEscalation ManagementData Privacy ComplianceAudit PreparationService Metrics AnalysisKnowledge Resource DevelopmentWorkload DistributionEmployee Inquiry Resolution
Soft Skills
Leadership SkillsMentoring SkillsCommunication SkillsDetail-OrientedOrganizational Skills
Tools & Technologies
ServiceNowWorkdayFive9Contact Center Tools
Industry Keywords
Human ResourcesEmployee Service CenterCompliance InquiriesEmployment LawsHR Policies
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead, develop, and motivate a team of service desk representatives
- Manage day-to-day Employee Service Center Service Desk operations to meet service level agreements and quality standards
- Provide coaching, mentoring, and performance feedback
- Coordinate staffing, scheduling, and workload distribution
- Oversee intake, diagnosis, triage, and resolution of employee inquiries via phone, email, and ServiceNow portal
- Manage escalations of complex or sensitive cases with HR and service teams
- Maintain accurate, confidential, and compliant documentation
- Serve as an escalation point for advanced HR-related employee issues
- Collaborate with cross-functional HR teams to enhance processes, automate workflows, and develop knowledge resources
- Lead updates to training materials, FAQs, and user guides
- Analyze service metrics and audit case quality to improve efficiency
- Oversee use of Workday, ServiceNow, Five9, and contact center tools
- Ensure compliance with data privacy, confidentiality, and regulatory requirements
- Support audit preparations and respond to compliance inquiries
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, or related field
- Minimum 5 years managing teams in HR operations, employee services, or high-volume service desk environments within large enterprises
- Expertise in HR service delivery processes: payroll, benefits, leave administration, and employee data management
- Strong leadership and mentoring skills
- Proven ability to manage escalations and collaborate with specialized HR partners
- Excellent verbal and written communication skills with a customer-focused approach
- Detail-oriented, organized, and able to multitask in a fast-paced environment
- Proficient with HR technology platforms (Workday, ServiceNow, Five9)
- Solid understanding of employment laws, HR policies, and compliance standards
- Commitment to confidentiality and ethical handling of sensitive information
- Ability to work independently and lead distributed teams through influence
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Softcard (acquired by Google) Website LinkedIn All Job Openings 201 - 500 employees Founded 2012 💸 Finance 💳 Fintech 🛍️ eCommerce Finance
- Fintech
- eCommerce Softcard is a mobile commerce platform developed as a joint venture by AT&T Mobility, T-Mobile USA, and Verizon Wireless. It utilizes near field communication (NFC) technology to enable mobile payments, allowing consumers to shop, pay, and save conveniently through their mobile devices. With specialties in mobile payments, mobile wallets, and loyalty programs, Softcard aims to revolutionize the way consumers handle transactions and rewards programs, offering an enhanced and personalized experience with just a tap of their phone. People Operations Help Desk Supervisor Job not on LinkedIn 🔥 1 hour ago 🏢🏡 null – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 👻 Ghost score 25% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Lead, develop, and motivate a team of service desk representatives
- Manage day-to-day Employee Service Center Service Desk operations to meet service level agreements and quality standards
- Provide coaching, mentoring, and performance feedback
- Coordinate staffing, scheduling, and workload distribution
- Oversee intake, diagnosis, triage, and resolution of employee inquiries via phone, email, and ServiceNow portal
- Manage escalations of complex or sensitive cases with HR and service teams
- Maintain accurate, confidential, and compliant documentation
- Serve as an escalation point for advanced HR-related employee issues
- Collaborate with cross-functional HR teams to enhance processes, automate workflows, and develop knowledge resources
- Lead updates to training materials, FAQs, and user guides
- Analyze service metrics and audit case quality to improve efficiency
- Oversee use of Workday, ServiceNow, Five9, and contact center tools
- Ensure compliance with data privacy, confidentiality, and regulatory requirements
- Support audit preparations and respond to compliance inquiries 🎯 Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field
- Minimum 5 years managing teams in HR operations, employee services, or high-volume service desk environments within large enterprises
- Expertise in HR service delivery processes: payroll, benefits, leave administration, and employee data management
- Strong leadership and mentoring skills
- Proven ability to manage escalations and collaborate with specialized HR partners
- Excellent verbal and written communication skills with a customer-focused approach
- Detail-oriented, organized, and able to multitask in a fast-paced environment
- Proficient with HR technology platforms (Workday, ServiceNow, Five9)
- Solid understanding of employment laws, HR policies, and compliance standards
- Commitment to confidentiality and ethical handling of sensitive information
- Ability to work independently and lead distributed teams through influence Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Help Desk Supervisor 🔥 1 hour ago Intact Insurance Specialty Solutions 1001 - 5000 💼 Consulting 🏥 Healthcare 🏗️ Construction Website LinkedIn All Job Openings IT Help Desk Supervisor leading Intact Insurance’s U.S. enterprise support center. Overseeing service desk operations, staffing, escalations, coaching, and continuous improvement. 🏢🏡 Canton – Hybrid 💵 $88k - $125k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Senior IT Infrastructure Service Delivery Manager 🔥 2 hours ago GuideWell Source 1001 - 5000 🏥 Healthcare 💼 Consulting ⚕️ Healthcare Insurance Website LinkedIn All Job Openings IT infrastructure service delivery manager overseeing SLAs, compliance, vendors, and enterprise infrastructure changes. Supporting GuideWell’s technology-enabled healthcare operations. 💵 $100.4k - $163.2k / year ⏰ Full Time 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor IT Manager – Corporate Functions 🔥 3 hours ago Eversource Energy 10,000+ employees ⚡ Energy 🏥 Healthcare Website LinkedIn All Job Openings IT Manager leading enterprise technology strategy and delivery for Eversource Energy’s HR, payroll, communications, and regulatory functions. Managing portfolios, vendors, roadmaps, and cross-functional teams. 🏢🏡 Berlin – Hybrid 💵 $158.3k - $175.9k / year 💰 $89M Grant on 2024-08 ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support 🦅 H1B Visa Sponsor IT Manager, SAP Delivery Lead 🔥 3 hours ago Eversource Energy 10,000+ employees ⚡ Energy 🏥 Healthcare Website LinkedIn All Job Openings SAP delivery leader guiding Eversource’s finance and accounting transformation. Coordinating SAP S/4HANA implementation, vendors, governance, and enterprise delivery toward 2028 go-live. 🏢🏡 Berlin – Hybrid 💵 $158.3k - $175.9k / year 💰 $89M Grant on 2024-08 ⏰ Full Time 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Bilingual Technical Support Specialist, Spanish 🔥 17 hours ago Teltonika 1001 - 5000 📦 Logistics 🏭 Manufacturing 💼 Consulting Website LinkedIn All Job Openings Bilingual Technical Support Specialist supporting Teltonika Networks routers, switches, gateways, and modems. Troubleshooting business connectivity issues and assisting Spanish- and English-speaking customers. 🏢🏡 Irving – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 🗣️🇪🇸 Spanish Required View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs