ProCall Agent

Softcard (acquired by Google)

. Deliver prompt, courteous, and professional service to customers over phone and electronic channels .

Posted 9/23/2026part-timeMiddletown • Connecticut • United StatesMid-LevelSenior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively communicating technical information and resolving issues promptly. Proficient in utilizing POS systems, CRM, and TAMS to support sales and inventory management.

Highest-signal resume keywords

Strong Communication SkillsProficient in POS SystemsCustomer-Focused MindsetDetail-OrientedTechnical Sales Support Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory VerificationTechnical AssistanceAsset SecurityLoss Prevention Controls

Soft Skills

Organizational AbilitiesProblem-Solving SkillsMultitaskingTime Management

Tools & Technologies

CRMTAMSElectronic CatalogsPhone Systems

Industry Keywords

Wholesale PartsCustomer ServiceSales ProgramsProduct FeaturesShipping and Delivery Updates

About the role

Key responsibilities & impact

Deliver prompt, courteous, and professional service to customers over phone and electronic channels
Identify required parts using catalogs, POS systems, and parts information resources
Process orders and information requests accurately
Advise customers on product features, performance standards, warranties, and sales programs
Verify inventory and communicate shipping and delivery updates
Handle customer requests, complaints, and invoicing
Maintain accurate customer information in CRM, TAMS, and phone systems
Support store personnel with product advice and technical assistance
Process stock orders from salespersons and report inventory discrepancies
Participate in required training sessions
Apply asset security and loss prevention controls
Perform other duties assigned by management to support store operations and customer service

Requirements

What you’ll need

Strong communication skills with ability to explain technical information clearly and effectively
Detail-oriented with excellent organizational and problem-solving abilities
Proficient in POS systems, electronic catalogs, CRM/TAMS, and other relevant technology platforms
Customer-focused mindset with commitment to resolving issues promptly and maintaining satisfaction
Ability to multitask and manage time effectively in a fast-paced environment
Previous experience in wholesale parts or technical sales support preferred

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) with company match
Vacation, personal days, holidays, sick days, and paternal leave
Employee stock purchase plan
Tuition reimbursement
Professional development opportunities
Wellness programs