ProCall Agent – Part Time

Softcard (acquired by Google)

. Deliver prompt, courteous, and professional service to customers over the phone and electronic channels .

Posted 9/17/2026part-timeMiddletown • Connecticut • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating technical information and resolving issues promptly. Proficient in utilizing POS systems, CRM/TAMS, and electronic catalogs to support sales and maintain accurate customer information.

Highest-signal resume keywords

Strong Communication SkillsDetail-OrientedProficient in POS SystemsCustomer-Focused MindsetPrevious Experience in Technical Sales Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory ManagementTechnical Sales SupportProduct KnowledgeAsset SecurityLoss Prevention Controls

Soft Skills

Organizational AbilitiesProblem-Solving AbilitiesTime ManagementMultitasking

Tools & Technologies

POS SystemsCRMTAMSElectronic Catalogs

Industry Keywords

Customer ServiceWholesale PartsSales ProgramsShipping and Delivery Updates

About the role

Key responsibilities & impact

Deliver prompt, courteous, and professional service to customers over the phone and electronic channels
Accurately identify required parts using catalogs, POS systems, and parts information resources
Process orders and information requests accurately and efficiently
Advise customers on product features, performance standards, warranties, and sales programs
Verify inventory availability and communicate shipping and delivery updates
Handle customer requests, complaints, and invoicing while maintaining accurate customer information in CRM, TAMS, and phone systems
Maintain knowledge of products, pricing methods, and store policies to support sales and resolve customer issues
Provide advice and support to store personnel
Support sales functions by processing stock orders and reporting inventory discrepancies
Participate in training to maintain product knowledge and proficiency with systems and sales processes
Apply asset security and loss prevention controls
Perform other tasks assigned by management to support store operations and customer service excellence

Requirements

What you’ll need

Strong communication skills with an ability to explain technical information clearly and effectively
Detail-oriented with excellent organizational and problem-solving abilities
Proficient in using POS systems, electronic catalogs, CRM/TAMS, and other relevant technology platforms
Customer-focused mindset with a commitment to resolving issues promptly and maintaining satisfaction
Ability to multitask and manage time effectively in a fast-paced environment
Previous experience in wholesale parts or technical sales support is preferred

Benefits

Comp & perks

Part-time employment
Training sessions as required
Equal employment opportunity and non-discrimination protections