Resources Manager

Softcard (acquired by Google)

. Support execution of strategic-account plans, customer programs, growth initiatives, and operational-improvement priorities.

Posted 10/8/2026full-timeAtlanta • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer programs, sales support, and project management while effectively analyzing and reporting on performance metrics. Proficient in developing marketing materials and coordinating cross-functional initiatives to enhance customer engagement and program adoption.

Highest-signal resume keywords

Customer Program ManagementSales SupportProject ManagementReporting and AnalyticsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsAccount ManagementProgram ManagementFinancial AnalysisProcess Improvement

Soft Skills

Interpersonal SkillsPresentation SkillsOrganizational SkillsTime ManagementFacilitation Skills

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointCRM SystemsReporting ToolsCollaboration Systems

Industry Keywords

Automotive AftermarketFleet ManagementRetailDistributionContract Compliance

About the role

Key responsibilities & impact

Support execution of strategic-account plans, customer programs, growth initiatives, and operational-improvement priorities.
Serve as a primary internal resource for customer-program questions involving eligibility, enrollment, features, benefits, processes, and participation requirements.
Coordinate enrollment, maintenance, eligibility reviews, removals, documentation, roster reconciliation, rebates, incentives, sales reporting, audits, and program reporting.
Maintain accurate account activity, participation, commitment, issue, action, and customer documentation records.
Assist with customer requests, RFPs, proposals, presentations, pricing support, and sales-support activities.
Identify process gaps, participation barriers, recurring customer issues, and improvement opportunities.
Develop and coordinate approved marketing, promotional, sales, and program materials to increase awareness, participation, adoption, and incremental sales.
Coordinate program communications, presentations, executive business-review materials, meeting agendas, training materials, and SOPs.
Track, analyze, and report promotion and program results, performance insights, and recommended actions.
Coordinate recurring meetings with customers, field teams, and internal stakeholders; document decisions, actions, owners, and deadlines.
Implement new programs from the ground up as subject matter expert, trainer, and support resource until handoff to field teams.
Support local activation of customer programs and resolution of execution barriers across sales, distribution centers, stores, and affiliates.
Escalate complex or material risks and act as an internal voice of the customer.
Coordinate customer-training plans with NAPA Autotech and other training resources.
Participate in field meetings, owner meetings, customer-site activity, industry events, conferences, and tradeshows.
Support event planning and execution, including logistics, materials, attendee communications, vendor coordination, presentation support, and follow-up.
Prepare recurring sales, rebate, participation, promotion, operational, and customer-performance reports.
Use approved data, reporting tools, and customer feedback to assess performance, identify trends, and recommend actions supporting revenue, profitability, retention, and program adoption.
Develop standardized program processes, templates, training resources, communications, documentation, and reporting routines.
Manage assigned projects from planning through implementation, including timelines, stakeholder communication, risks, deliverables, and follow-up.
Follow Company policies, procedures, pricing controls, customer requirements, contract-governance practices, and ethical business standards.

Requirements

What you’ll need

Bachelor’s degree in business, marketing, finance, operations, or a related field; equivalent relevant experience may be considered.
5+ years of experience in sales support, customer success, account management, sales operations, project management, program management, commercial operations, finance, contract administration, or a related field.
Experience supporting complex customer programs, multi-location customers, sales teams, or cross-functional business initiatives.
Strong reporting and analytical skills, including the ability to organize, validate, interpret, and communicate sales, program, financial, and operational data.
Strong project-management, organization, prioritization, and time-management skills, with demonstrated ability to manage multiple deadlines in a fast-paced environment.
Excellent written, verbal, interpersonal, facilitation, presentation, and stakeholder-management skills.
Proficiency with Microsoft Office applications, particularly Excel and PowerPoint, and ability to use CRM, reporting, customer-account, and collaboration systems.
Ability to travel up to 40%, including air and overnight travel, and work extended hours or weekends as business needs require.
Preferred: Experience in automotive aftermarket, fleet, automotive repair, roadside assistance, retail, distribution, wholesale, insurance, membership, franchise, or multi-unit customer environments.
Preferred: Experience administering incentive, rebate, loyalty, enrollment, customer-program, or contract-compliance processes.
Preferred: Experience developing customer marketing campaigns, promotional materials, sales presentations, web/portal content, or executive business-review materials.
Preferred: Knowledge of NAPA products, programs, field-sales operations, distribution-center operations, and customer channels.

Benefits

Comp & perks

Hybrid work arrangement
Opportunity to participate in customer-site activity, industry events, conferences, and tradeshows
Travel opportunities, including air and overnight travel
Employee talent community and job alerts