Senior Customer Service Representative

Softcard (acquired by Google)

. Respond to complex customer inquiries regarding products, provide quotes, and handle order entry .

Posted 9/17/2026part-timeRemote • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively responding to inquiries, managing orders, and building relationships to enhance customer satisfaction. Proficient in negotiation, organization, and time management to optimize sales processes and inventory management.

Highest-signal resume keywords

Customer Relationship ManagementOrder Entry and ProcessingNegotiation SkillsInventory ManagementCoaching and Guidance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryProduct KnowledgeNegotiationInventory ManagementShipping Method Determination

Soft Skills

Communication SkillsAttention to DetailReliabilityOrganizationTime Management

Tools & Technologies

Computer SkillsElectronic Order Processing

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceSalesBackorder ManagementCost-Effective ShippingQuality and Safety Responsibilities

About the role

Key responsibilities & impact

Respond to complex customer inquiries regarding products, provide quotes, and handle order entry
Place customer orders via telephone, fax, email, electronic methods, or walk-in counter sales
Negotiate sale and purchase prices within specified parameters
Adjust non-contract customer pricing based on competition while maximizing profit
Build customer relationships to drive repeat business and improve processes
Order items to maintain appropriate customer inventory levels
Expedite backorders and prepare orders for shipment when needed
Source products from branch, distribution center, or supplier inventory
Determine the most cost-effective shipping method for customer orders
Handle customer returns when needed
Provide coaching, guidance, and direction to less experienced Customer Service Representatives
Assist less experienced representatives with customer needs, item location, and problem resolution
Support branch quality and/or safety responsibilities when assigned
Perform other duties as assigned

Requirements

What you’ll need

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination
Reliability, organization, and attention to detail required
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Excellent driving record preferred
All company vehicles are subject to continuous video monitoring

Benefits

Comp & perks

Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay